LOA Specialist, Part-Time
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Job Description
Leave of Absence Specialist managing complex leave cases as a subject matter expert at Zillow Group. Supporting ADA compliance and coordinating accommodations while working remotely.
Responsibilities:
- Manage complex and escalated leave of absence cases, including FMLA, ADA/ADAAA, STD, LTD, state-mandated leaves, military leave, caregiver leave, domestic partner leave, and parental leave.
- Support the ADA interactive process: evaluate restrictions, explore accommodation options, and document each step.
- Coordinate stay-at-work and return-to-work accommodations such as reduced schedules, travel modifications, job restructuring, and equipment.
- Respond to multi-state inquiries on employee eligibility.
- Ensure claims, pay, and job protection align with policy and law.
- Partner with HRBPs and managers to help them navigate leave processes.
- Escalate systematic issues, discrepancies, or compliance risks to the Leave Program Manager, accompanied by documented findings.
Requirements:
- 4+ years of experience in Leave of Absence administration with a focus on complex case management
- Expert knowledge of FMLA, ADA/ADAAA, PWFA, STD/LTD, and multi-state paid leave laws
- Experience supporting the ADA interactive process and coordinating workplace accommodations
- Experience managing day-to-day LOA vendor relationships
- Workday HRIS experience preferred
- Excellent written and verbal communication skills; able to explain complex leave rules clearly to employees and managers
- Comfortable working with autonomy in a fast-paced, asynchronous environment.
Benefits:
- Flexible work arrangements
- Competitive salary
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