M365 Operations Specialist
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Job Description
M365 Operations Specialist responsible for maintaining IT infrastructure for BMO. Collaborating with teams to ensure efficiency, security, and disaster recovery options.
Responsibilities:
- Designs, builds, deploys, evaluates, and maintains existing and future IT infrastructure
- Ensures all IT systems function efficiently and seamlessly
- Applies in-depth experience with components of on-premises and cloud infrastructure
- Plans, acquires, and coordinates the installation of infrastructure devices across the enterprise while ensuring safe networks with disaster recovery options
- Administers automated workflow tools, middleware application servers, and server visualization technologies
- Acts as the primary technical liaison between Infrastructure and other IT teams, vendors and partners, as well as the business to design infrastructure solutions
- Works to determine enterprise security controls and identify any threats to the infrastructure
- Diagnoses complex network, storage, and server issues and implements corrective solutions
- Tracks vulnerabilities, applies remediations and patches to network and server assets
- Conducts feasibility studies to determine the likelihood of proposed project's success in the current environment
- Provides proactive network/server monitoring to ensure optimum performance and acts on real-time alerts of critical issues
- Performs hardware, software, and firmware upgrades - researches and recommends network upgrades
- Manages and coordinates the release of changes into production applying standardized procedures and minimizing risk to existing services
Requirements:
- Typically between 5 - 7 years of relevant experience
- Post-secondary degree in related field of study or an equivalent combination of education and experience
- Foundational level of proficiency in network routing, switching, and security
- Configuration management
- Systems administration
- Scripting languages
- IT infrastructure library
- Root cause analysis
- Troubleshooting
- Cloud computing
- Cybersecurity and privacy concepts, principles, and solutions
- IT automation – Digital First
- Intermediate level of proficiency in network routing, switching, and security
- Virtualization and virtual machines
- Operating Systems and Platforms
- Infrastructure as code (IaC)
- Quality assurance and control
- Database administration
- Containerization
- Continuous improvement management
- Communicating with impact
- Customer Centricity
- Verbal & written communication skills
- Collaboration & team skills
- Analytical and problem solving skills
- Influence skills
- Data driven decision making
- Advanced level of proficiency in Hardware Infrastructure
- Version control
Benefits:
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
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