Manager, Air Freight Operations
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Job Description
Manager overseeing air freight operations for Quince, a sustainable retail brand. Ensuring on-time delivery and performance oversight of domestic air freight services.
Responsibilities:
- Own day-to-day relationship with domestic air freight providers.
- Lead weekly performance reviews covering:
- Ensure all scheduled FC linehaul moves depart on time to meet airport tender windows.
- Monitor flight performance daily to ensure arrival supports last mile injection cutoffs.
- Drive accountability for recovery plans when flights are delayed, bumped, or canceled.
- Analyze historical performance to identify recurring delay or bump risks.
- Recommend alternative flight options, departure times, or routings to improve SLA adherence.
- Ensure operational compliance at FCs to support air movement.
- Own domestic air freight cost per pound / per package performance.
- Partner with Last Mile Operations to align injection cutoff expectations.
- Provide performance reporting to Transportation leadership with clear risk visibility.
Requirements:
- 5-7 years in domestic transportation, air freight, or parcel logistics.
- 2+ years managing freight forwarders or air freight vendors.
- Strong understanding of commercial passenger air cargo operations.
- Experience managing time-sensitive ecommerce freight.
- Proven ability to drive vendor accountability and SLA performance.
- Strong analytical skills with ability to evaluate speed vs. cost tradeoffs.
- Willingness to travel to key origin and destination airports.
Benefits:
- paid time off
- professional development opportunities
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