Manager, Digital Experience – Web Operations
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Job Description
Manager leading digital experience and web operations for a FinTech company. Driving site performance, customer acquisition, and team collaboration in a fast-paced environment.
Responsibilities:
- Own site performance across key metrics including conversion, engagement, and revenue
- Identify and prioritize the highest-impact opportunities to improve the customer funnel
- Partner with Product to influence roadmap priorities based on business impact and customer needs
- Lead day-to-day site operations including publishing, QA, and release coordination
- Ensure site stability, speed, and a seamless end-to-end user experience
- Build and scale repeatable processes for content updates, campaigns, and on-site merchandising
- Optimize product discovery across search, navigation, and landing page experiences
- Build and execute a structured testing and experimentation roadmap
- Analyze user behavior and funnel performance to identify friction points
- Translate retailer and partner priorities into effective on-site merchandising strategies
- Lead and develop a small, high-impact team, including Web Producers and Web Merchandisers
- Partner closely with Marketing, Product, Engineering, Sales, and Analytics to deliver a cohesive on-site experience
Requirements:
- 10+ years of experience in eCommerce, marketplace, or digital operations roles
- 7+ years of experience leading digital teams in fast-paced environments
- Proven experience owning or influencing site performance and conversion outcomes
- Strong background in on-site merchandising, product or retailer discovery, and CRO/experimentation
- Experience partnering cross-functionally with Sales, Marketing, Product, and Engineering teams
- Hands-on experience with CMS platforms, eCommerce platforms, product catalogs, and web/mobile apps
- Strong analytical skills and experience with tools such as Heap, Google Analytics, Adobe Analytics, or similar
- Nice to have: Experience leveraging AI to optimize digital or business performance.
Benefits:
- Full Health Benefits (Medical, Dental, Vision, Life Insurance)
- Paid Time Off, Paid Holidays, and Paid Volunteer Time
- Company-Matched 401(k)
- Tuition Reimbursement
- Employee Resource & Diversity Groups
- Charitable Gift Matching
- Job-required equipment and services provided
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