Senior Client Coordinator, E-Commerce
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Job Description
Senior Client Coordinator owning e-commerce content projects for SGX, a packaging graphics, prepress, and print production services company. Managing client relationships, schedules, requirements, and delivery.
Responsibilities:
- Own complex and/or multiple client relationships
- Serve as project owner for e-commerce content from inception through completion
- Interpret client needs and project requirements across the digital shelf process from creative kick-off to publication and syndication
- Ensure satisfactory resolution of client issues through problem-solving
- Create and maintain project work-back schedules
- Assign and track up-front tasks and activities to ensure timely completion
- Initiate kickoff and solution review meetings
- Ensure subsequent meetings and tasks occur on schedule
- Direct project activities and monitor projects for cost and timing efficiencies
- Meet with clients as needed and understand client expectations
- Validate client protocols and brand requirements and ensure compliance
- Handle and respond to client inquiries, status questions, concerns, and information requests
- Monitor production queries and resolve conflicts and issues to keep projects on track
- Perform additional duties as assigned
Requirements:
- Bachelor’s Degree in Business Administration, Marketing or related field
- 3+ years progressive project coordination experience; or equivalent combination of education and experience
- Understanding of digital shelf content requirements preferred
- Occasional travel either locally, nationally, and/or internationally may be required
- High degree of proficiency in MS Office Suite, Outlook & Internet applications
- Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management, and planning skills
- Strong verbal and written communication skills, including analysis, interpretation, and reasoning
- Solid understanding and application of mathematical concepts
- Ability to develop and maintain collaborative relationships with peers, colleagues, and internal and external clients
- Ability to work autonomously and within a team in a fast-paced, deadline-oriented environment
- Ability to work with and influence peers and management
- Self-motivated with critical attention to detail, deadlines, and reporting
Benefits:
- Health care plans with prescription drug coverage
- Dental plan
- Vision plan
- Basic and supplemental life insurance
- Flexible spending account for medical and dependent care expenses or health savings account based on plan selection
- Short-term and long-term disability
- 401(k) Savings Plan
- Remote work arrangement
- Reasonable accommodations for applicants with disabilities
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