Ecommerce Operations Assistant – Amazon, TikTok Shop
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Ecommerce operations assistant scaling AUGO’s durable home and outdoor products across Amazon, TikTok Shop, and Shopify. Managing listings, customer service, pricing, content, and sourcing.
Responsibilities:
- Monitor Amazon listing health across the catalog and flag Buy Box loss, suppressed listings, content violations, and low inventory alerts
- Support Amazon listing updates, including titles, bullets, descriptions, images, keyword research, and backend search terms
- Respond to Amazon customer messages within 24 hours
- Manage the customer email inbox at support@augo
- Handle Amazon Q&A responses and escalate complex issues to the appropriate department head
- Track recurring customer issues for upstream resolution
- Support Shopify product information, imagery, promotions, and updates
- Maintain the TikTok Shop backend
- Coordinate consistent updates across multiple platforms
- Maintain accurate pricing across Amazon US and international marketplaces, Shopify, TikTok Shop, and future channels
- Maintain pricing sheets in Google Sheets and roll out coordinated pricing changes
- Edit images in Canva or Photoshop and prepare listing images to platform specifications
- Support A+ content and promotional graphics
- Research suppliers on Alibaba and 1688
- Build vendor comparison spreadsheets and coordinate sample tracking
- Enter data into internal systems
- Compile weekly cross-platform reports and perform ad hoc analysis
- Execute work from a shared task queue with priorities set collaboratively each week
- Work with the founder and multiple department heads across the operation
- Flag process improvements and help refine SOPs
Requirements:
- 1+ year direct hands-on Amazon Seller Central experience — non-negotiable
- Experience monitoring or managing e-commerce listings
- Prior customer service background
- Comfortable managing tasks from multiple stakeholders
- Near-native written English (9+/10 self-rating)
- Proficiency in Amazon Seller Central
- Customer service written communication skills
- Proficiency with Google Workspace, including Sheets, Docs, and Drive
- Basic Canva or Photoshop skills
- Detail-oriented, organized, and comfortable multitasking
- Reliable time zone overlap with US Eastern time zone, 3–4 hours per day minimum
- Shopify backend familiarity is nice to have, not required
- TikTok Shop backend familiarity is nice to have, not required
- Amazon PPC/advertising familiarity is nice to have, not required
- Helium 10, Jungle Scout, DataDive, or similar tools familiarity is nice to have, not required
- Alibaba/1688 sourcing experience is nice to have, not required
- International marketplace experience is nice to have, not required
- Basic spreadsheet formulas, such as VLOOKUP and INDEX/MATCH, are nice to have, not required
- A+ content design experience is nice to have, not required
Benefits:
- Cross-functional exposure across Amazon, Shopify, TikTok Shop, customer service, pricing, sourcing, and cross-country work
- Direct access to the founder and multiple department heads
- Real feedback, real answers, and real ownership
- Opportunity to work with a proven brand with thousands of 5-star Amazon reviews
- Growth path into specialist tracks, team lead roles, or department support
- Fully remote work from wherever you’re most productive
- Reliable internet, US Eastern time zone overlap, and daily attendance supported as core work conditions
- Mission-driven work helping families and adventurers
Similar Jobs
Direct Response Copywriter – DTC E-Commerce
Direct response copywriter creating high-converting landing pages for a health and wellness DTC brand. Testing ad angles, CRO improvements, and copy performance across funnels.
Marketplace Manager, E-Commerce
Marketplace Manager scaling MATOLUX’s modern lighting sales across Amazon and emerging DACH marketplaces. Owning listings, advertising, product data, launches, compliance, and KPI reporting.
AI-Powered Designer, Ecommerce & Performance
Diseñador/a AI-first creando anuncios, emails y landing pages de ecommerce para Workana B2B LATAM. Producción de variantes con IA generativa enfocadas en performance y conversión.
Ecommerce Admin Support Assistant
Ecommerce admin maintaining Shopify and BigCommerce product data for an Australian garden decor business. Supporting website accuracy, image editing, AI-assisted research, marketing collateral, and daily operations.
Senior Client Coordinator, E-Commerce
Senior Client Coordinator owning e-commerce content projects for SGX, a packaging graphics, prepress, and print production services company. Managing client relationships, schedules, requirements, and delivery.
eCommerce Implementation Lead – APAC
eCommerce Implementation Lead driving ABB Motion’s APAC digital commerce strategy. Owning platform execution, analytics, technical requirements, and regional change adoption.
Working Student, Marketing & E‑Commerce
Werkstudent im Marketing und E-Commerce bei AYLASHES, einer europäischen DIY-Wimpernmarke. Unterstützung von Shopify, TikTok Shop, Kampagnen, Produktlaunches und digitalen Marketingprozessen.
Ecommerce Coordinator
Ecommerce Coordinator maintaining product content, website merchandising, promotions, and launches for clients in the Philippines. Supporting accurate site operations and customer experiences.
Year-long FOS Internship – E‑Commerce
FOS year intern supporting Shopify, social media, SEO, and customer service. Contributing to online marketing and shop operations for Munich erotic-products e-commerce startup.
Digital Experience Manager
Digital Experience Manager coordinating Tri Delta’s nonprofit content ecosystem across web, podcast, video, and social channels. Driving audience engagement, publishing excellence, and brand storytelling.
E-commerce Assistant
Auxiliar de E-commerce apoiando clientes de loja online em São Paulo. Prestando suporte pré e pós-venda por WhatsApp, Instagram e Facebook.
Ecommerce Coordinator
Ecommerce Coordinator managing Shopify operations, analytics, Klaviyo email, SEO, and social content for a growing lifestyle wall-art brand. Identifying optimization opportunities and delivering measurable growth recommendations.
Dutch Translator – eCommerce
Dutch Translator adapting English copy into Dutch while preserving meaning, format, and tone. Remote part-time role for an eCommerce marketing agency with flexible weekly availability.
Digital Experience Manager
Digital Experience Manager optimizing Limble’s CMMS website, SEO, AI-search visibility, and conversions. Owning Webflow, technical governance, analytics, and marketing technology integrations.
Paid Interview on Digital Experiences
Paid remote interview for Terac’s study of everyday digital experiences. Completing guided tasks and sharing candid usability feedback to improve digital tools and interfaces.
Junior E-Commerce Developer
Junior Shopify developer supporting responsive e-commerce websites for Helios client projects. Collaborating on themes, integrations, performance optimization, and front-end implementation.
General Consumers – Paid Interview on Digital Experiences
Paid remote interview evaluating everyday digital experiences for Terac. Sharing thought processes and candid feedback to help researchers identify interface friction points.
E-Commerce Customer Support, Sales Specialist
Customer support and sales specialist assisting UK ecommerce customers with orders and enquiries. Handling calls, emails, CRM records and service improvements remotely from South Africa.
E-Commerce Marketing Specialist
E-commerce marketing specialist launching and scaling an Australian direct-to-consumer product brand from the Philippines. Managing paid media, Shopify optimisation, email marketing, content, and customer acquisition.
E Commerce Designer, Marketing Manager
E-commerce designer and marketing manager creating products and managing Wix, Amazon, and Printful storefronts. Driving SEO, social media campaigns, and online sales growth for Nutrition that Works.