Manager, Regional Field Services
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Job Description
Manager for medical device collection programs at Medline overseeing operations in hospitals. Collaborating with teams to exceed service expectations and support sustainability initiatives.
Responsibilities:
- Responsible for medical device collection programs in hospitals throughout a defined region
- Liaison with hospital staff to coordinate ‘Go Live Days’ for launching the reprocessing program
- Create routes and schedules for Field Service Representatives
- Analyze distances, drive-time, and labor hours needed for FSR assignments
- Communicate labor needs to leadership and Human Resources
- Educate hospital staff on the reprocessing program
- Trouble-shoot and resolve problems that arise in collection systems
- Collaborate with sales teams to increase device collections
- Conduct periodic business reviews after launch and lead FSR through credentialing process
- Management responsibilities include day-to-day operations and personnel management
Requirements:
- High School Diploma or equivalent
- At least 5 years of experience in medical or sales environment
- At least 1 year experience in a hospital or operating room setting
- Current valid driver's license and ability to travel in own vehicle
- Experience communicating technical information to non-technical audiences
- Experience providing customer service to internal and external customers
- Experience accomplishing tasks in an optimum order based on time, importance or other criteria
- Travel up to 80% of the time for business purposes
Benefits:
- Health insurance
- Life and disability insurance
- 401(k) contributions
- Paid time off
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