Care Team Manager
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Job Description
Manager leading and developing a team of Health Pros at Alight Solutions. Responsible for operational processes and meeting quality standards within a flexible workspace.
Responsibilities:
- Lead and develop a team of Health Pros and Senior Health Pros
- Oversee daily planning, problem-solving, and ensuring teams meet production and quality standards
- Design and improve operational processes, support product delivery, and meet business metrics
- Monitor activities to meet deadlines and review cases for quality
- Create and manage short-term and long-term career goals for Health Pros and Senior Health Pros
- Collaborate with the Quality and Workforce Management teams to identify and close performance and delivery gaps
- Mentor and track development of Health Pro team through daily observation of performance metrics and feedback sessions
- Instill trust, provide direction, and cascade vision to the Health Pro team
- Effectively communicate operational strategies
- Conduct training on client-specific topics and contribute to ongoing training improvements
- Partner with Health Navigation Client Manager to understand and resolve complex customer and client escalations
- Provide project management support for business-impacting initiatives
- Offer and implement process improvement ideas to enhance customer experience and delivery efficiency.
Requirements:
- 2 years benefits-related experience, or 3 years’ experience in a benefits-related role with Bachelor’s, Associate’s
- Possess previous experience in Health Navigation with people management experience or 3+ years of manager-level experience in benefits setting
- Able to work effectively in a team environment
- Possess excellent oral, written, and interpersonal communication skills
- Able to learn continually in a changing environment
- Possess robust analytical, problem-solving, and organizational skills
- Able to efficiently organize work activities to meet deadlines
- Able to effectively manage a team.
Benefits:
- health, dental and vision coverages starting Day One
- wellbeing programs
- retirement plans with contribution matching
- generous time off
- parental leave
- continuing education
- career growth opportunities
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