Manager, Sales/Marketing Contact Center
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Job Description
Manages special events programs while aligning business best practices with Sales Operations goals. Collaborates with field personnel for program efficiency at Travel + Leisure Co.
Responsibilities:
- Coordination in planning of special events, including ordering, follow up, shipping & tracking for all events, along with hosting and follow up for associated events.
- Work closely with field personnel to identify opportunity and implement solutions required for continued growth.
- Oversee and manage the team to ensure event expenses, forecasting, budgeting, legal and process best practices are always adhered to.
- Communicate the current successes and opportunities back to corporate leadership and partners as well as the regional and business unit sales and marketing leadership.
- Support the development of lead and package strategies to provide the program with the best quality of leads through various lead generation efforts while maintaining the profitability of the tour.
- Support the development of owner and prospect communication strategies and implementation.
- Responsible for day to day management of the program’s expenses and ensuring the costs are kept down while the tour expectations are always met or exceeded.
- Travel will absolutely be required in this position and is essential to success. Field presence will be 50% of the time.
Requirements:
- Bachelor’s degree in marketing or a related field preferred
- Should be able to communicate the insight and ideas effectively
- Ability to effectively communicate and partner with management and peers
- Ability to work cross-functionally and implement projects without direct reporting control
- Excellent oral and written communication skills
- Strong time management skills, team contributor, and detail oriented
- Excellent interpersonal skills, analytical skills and problem-solving skills
- Ability to interact effectively with senior management
- Strong planning, organizational and project management skills
- Computer skills including Outlook, MS Office suite of products
- Marketing manager experience preferred; or an equivalent combination of education and related work experience
- Understanding of sales and marketing practices in vacation ownership, preferred
- 3+ years experience in broad-based relationship management or account executive role, or related experience
Benefits:
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Paid time off
- Parental leave
- Holidays
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program
- Employee Assistance Program
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