Manager, Strategic Accounts
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Job Description
Manager, Strategic Accounts driving growth and retention across a portfolio of clients in healthcare. Focusing on Pharmaceuticals and Medical Device segments for a global health services provider.
Responsibilities:
- Own full accountability for revenue and growth targets across strategic account portfolio.
- Drive global pricing strategies, renewal playbooks, and risk mitigation planning.
- Build and maintain strong, multi-tiered relationships with client stakeholders, including mid- and senior-level decision-makers and serve as the primary point of contact for all customer-related matters.
- Deliver professional, insight-driven Quarterly Business Reviews (QBRs), aligning client expectations with performance outcomes and strategic goals.
- Develop and execute comprehensive strategic account plans focused on retention, revenue growth, client expansion (short- and long-term), margin improvement, and cross-business unit (XBU) penetration.
- Lead complex deal structuring involving multiple business units, geographies and/or service lines.
- Oversee the timely and accurate execution of client contracts, including navigating approval processes and presenting contract metrics through the DOA process.
- Maintain a deep understanding of industry trends and market dynamics to proactively position services and solutions.
- Lead strategic cross-functional initiatives through coordination of internal stakeholders to deliver on client goals.
- Maintain accurate CRM records to ensure data integrity and enable clear forecasting, reporting, and pipeline management.
Requirements:
- Bachelor’s degree in business, Marketing, Life Sciences, or related field; advanced degree preferred.
- 8+ years of customer-facing experience in sales, strategic account management, or commercial operations.
- Experience managing multi-site accounts with moderate complexity in healthcare, life sciences, or regulated industries strongly preferred.
Benefits:
- Medical, Rx, Dental, Vision
- Disability
- Life Insurance
- Health Savings and Flexible Spending Accounts
- 401(k) program with Company match that immediately vests
- Paid holidays, vacation and sick time
- Free financial planning assistance
- Paid parental leave
- Education assistance
- Voluntary benefits including Critical Illness, Accident, Hospital Indemnity and Pet Insurance
- Employee Assistance Program (EAP)
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