Senior Manager – Payments Analytics
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Job Description
Senior Manager leading payments analytics, vendor performance, and payment operations for Hard Rock Digital’s online sportsbook, casino, and social gaming business. Optimizing acceptance, risk, compliance, and customer payment experiences.
Responsibilities:
- Develop and execute a scalable payments strategy aligned with operational and business objectives
- Lead initiatives to improve payment acceptance rates, reduce payment friction, and optimize payment performance
- Serve as a subject matter expert on payment operations, processors, and industry best practices
- Partner with Risk, Fraud, Compliance, Product, and Operations teams on strategic initiatives
- Monitor payment performance metrics, transaction trends, declines, chargebacks, disputes, and operational KPIs
- Identify opportunities to improve authorization rates, reduce processing costs, and enhance customer experience
- Analyze payment data and operational trends to identify gaps, risks, and optimization opportunities
- Develop scalable operational processes and reporting frameworks
- Evaluate vendor performance, negotiate operational improvements, and ensure service-level expectations are met
- Partner with vendors and internal teams to implement enhancements and support new payment capabilities
- Support payment security and operational integrity with Fraud and Risk teams
- Identify and mitigate operational and financial risks associated with payment processing
- Collaborate with Product and Engineering to improve payment infrastructure, workflows, and integrations
- Support implementation of new payment methods, tools, and technologies
- Drive automation and operational efficiencies through data-driven decision-making and process enhancement initiatives
- Report directly to the Director of Payments
Requirements:
- Minimum of 7 years of experience in payments, payment operations, fintech, ecommerce, risk management, or related fields, preferably within the iGaming, online payments, or ecommerce industry
- Strong understanding of payment processing ecosystems including credit cards, ACH, PayPal, digital wallets, and alternative payment methods
- Experience managing payment processors, gateways, banking relationships, and third-party vendors
- Proven success optimizing payment performance, operational workflows, and payment acceptance strategies
- Excellent communication skills with the ability to translate complex operational concepts into actionable business insights
- Strong analytical and problem-solving skills with the ability to interpret large data sets and make data-driven decisions
- Knowledge of payment compliance requirements, regulatory standards, and card brand rules
- Experience handling chargebacks, disputes, payment risk, and operational escalations preferred
- Familiarity with SQL, reporting tools, AI and data analytics platforms is a plus
- Ability to manage multiple priorities and adapt quickly within a fast-paced environment
Benefits:
- Competitive pay and benefits
- Start-up culture backed by a secure, global brand
- Career growth opportunities within a rapidly expanding organization
- Collaborative and innovative team environment
- Potential hybrid scheduling flexibility
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