Regional Facility Manager
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Job Description
Regional Facility Manager leading customer-facing, 24/7 facilities operations across North Carolina. Managing work orders, subcontractors, proposals, compliance, and emergency service delivery for Arora Engineers’ infrastructure clients.
Responsibilities:
- Provide operational leadership for an assigned state or geographic territory
- Serve as the primary customer representative and build strong customer relationships
- Manage the complete service call and work order lifecycle from dispatch through proposal development, execution, invoicing, and closeout
- Oversee routine, priority, and emergency service requests in a 24/7 operating environment
- Maintain work order status, documentation, and performance metrics in CMMS and operational tracking systems
- Develop, review, analyze, and submit repair proposals, scopes of work, and cost estimates
- Evaluate subcontractor proposals and recommend appropriate repair solutions
- Develop, recruit, manage, and evaluate a qualified subcontractor network
- Monitor work order progress, vendor performance, schedule adherence, and customer satisfaction
- Review completed work packages, documentation, and invoices for quality, accuracy, completeness, and timely processing
- Conduct customer meetings, site visits, vendor evaluations, and quality inspections
- Review safety plans, hazard analyses, LOTO procedures, and other safety documentation
- Ensure compliance with company policies, customer requirements, safety regulations, quality standards, and applicable codes
- Drive continuous operational improvement
- Travel throughout the assigned territory for customer meetings, field operations, subcontractor oversight, and emergency response
Requirements:
- Technical field experience, on-the-job facilities experience, trade training, apprenticeship, or demonstrated hands-on knowledge of facilities maintenance or related technical services
- A related degree in Facilities Management, Engineering, Construction Management, Business, or a similar discipline may substitute for a portion of field experience when combined with relevant technical or operational knowledge
- 5+ years of progressively responsible experience in facilities services, operations, maintenance, construction, or technical services
- Experience managing service call operations in a fast-paced, customer-focused environment supporting routine, priority, and emergency work requests
- Experience managing operations across multiple facilities or geographically dispersed service territories
- Knowledge of commercial building systems and facility service commodities, including HVAC, electrical, plumbing, roofing, exterior services, custodial, fire and life safety systems, BAS, and general building repairs
- Hands-on trade experience or demonstrated technical operations experience sufficient to evaluate repair methods, review scopes of work, analyze subcontractor proposals and estimates, and communicate technical issues and repair solutions
- Experience developing, reviewing, and negotiating proposals, cost estimates, and scopes of work
- Experience managing subcontractors and field service providers across multiple technical disciplines
- Experience utilizing CMMS platforms, with Maximo preferred, and operational tracking systems
- Ability to manage multiple priorities while achieving customer service, operational, financial, and performance objectives
- Experience supporting government, commercial, institutional, healthcare, transportation, or other multi-site facilities environments preferred
- Preferred certifications, not required: trade license; OSHA 10 or 30-Hour Certification or equivalent safety training
- Reside within the assigned territory
- Ability to travel throughout the assigned territory as required
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