Market Manager
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Job Description
Market Manager leading Dealer Tire’s dealership tire-store operations in New Jersey. Coaching Tire Service Advisors, improving service-drive performance, and launching tire stores.
Responsibilities:
- Implement and hold Tire Service Advisors accountable for adherence to tire store operational standards and use of the Service Lane Inspection Tool
- Coach associates in dealerships through announced and unannounced visits, direct observation, feedback, and shoulder-to-shoulder demonstrations
- Train dealership personnel on Dealer Tire products and tools
- Establish and maintain an engaged, accountable TSA team through leadership, coaching, and development
- Facilitate problem solving and collaboration
- Complete TSA performance evaluations and recommend promotions, counseling, or termination
- Determine staffing needs, interview candidates, and hire associates
- Partner with dealerships to deliver service drive solutions supporting customer safety, satisfaction, retention, sales, and unit objectives
- Oversee tire programs, maintenance care items, Maintenance & Light Repair, product screens, pricing, inventory, inspection processes, and sales effectiveness
- Partner with dealerships on reporting, including competitive pricing, repair order, Customer Pay, Internal Sales, and Alignment Sales data
- Collaborate with Sales Operations to use data from multiple systems for dealership customer marketing
- Develop retail product screens and pricing strategies with Service and Parts Managers
- Conduct scorecard review meetings and provide recommendations to improve tire and MLR program execution
- Provide dealership management and OEM representatives with scorecard summaries, facts, and action items using Salesforce
- Analyze advisor and parts counter associate pay plans to influence behavior and share best practices
- Complete monthly management and expense reports
- Foster collaboration among TSAs within the market
- Share and implement successful practices based on metrics and report outcomes
- Communicate operational priorities, objectives, and goals to RTSMs and TSAs
- Launch and relaunch Tire Stores
- Perform other duties as assigned
Requirements:
- Bachelor’s degree preferably in Business, Sales, Marketing or equivalent work experience in related field
- 4 years of experience in tires, automotive, or related industry
- Retail store management or experience in leading teams required; multi-store supervision experience preferred
- Excellent communication and facilitation skills
- High level of attention to detail
- Ability to work in a fast-paced environment
- Proficient in all Microsoft Office products
- Must be able to fulfill the job requirements of the Tire Service Advisor as required
- Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy
- Standing for long periods of time
- Frequent bending, crouching, and twisting
- Lifting at least 75 pounds
- Travel as necessary (approximately 85%)
- Must pass a pre-employment drug screening before beginning work
- Subject to random drug testing for all Tire Store associates
Benefits:
- Targeted Annual Commission: $16,920
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401k match (50% on the dollar up to 7% of employee contribution)
- Potential commission, bonus or profit sharing
- Potential sign-on bonus, subject to state and local laws, terms and conditions, including employment status and length-of-service requirements
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