Manager, Technology Governance – Controls
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Job Description
Manager in Technology Governance & Controls at Manulife overseeing risk assessments and security controls implementation. Collaborating across teams to ensure compliance and mitigate risks in technology operations.
Responsibilities:
- Perform information risk assessments in alignment with global methodologies, policies, and standards across new and existing tools, technologies, and business areas
- Recommend new or enhanced security controls to strengthen enterprise security
- Collaborate with developers, engineers, and support teams to implement and automate security controls, including cloud and container security within CI/CD pipelines
- Perform and maintain RCSAs by evaluating control design and effectiveness, identifying gaps or emerging risks, and partnering with SMEs on remediation and documentation updates
- Develop and support corrective action plans for key controls or measures where deficiencies are identified
- Collaborate with ETS cloud, architecture, IT Asset Management, Infrastructure, Line 2, and control owners to ensure effective execution of risk processes and alignment with enterprise governance standards
- Partner with Line 3 Audit and SMEs to gather/validate evidence, coordinate audit responses, challenge findings, and track deliverables throughout the audit lifecycle
- Govern, operate, and mature the organizational technology risk management program, including reporting program status and key risk metrics
- Review and maintain current knowledge of Information Risk Standards and Technology Risk Policies
Requirements:
- Minimum 5 years of progressive experience in Technology Risk, Information Security, or IT Infrastructure/Architecture
- Strong understanding of cybersecurity and technology risk domains (risk assessment, incident response, network security, cloud security, and regulatory expectations)
- Familiarity with regulatory and industry frameworks such as OSFI B‑13, NIST CSF, ISO 27001, CIS Controls, SOC 1/SOC 2, and Cyber/Tech Risk Management practices
- Hands‑on experience with platforms such as Archer, Jira, Confluence, and ServiceNow
- Strong understanding of cloud environments — Azure required, AWS an asset
- University degree in Computer Science, IT, Risk Management, or related discipline; professional certifications (CISSP, CISA, CRISC, CISM) preferred
Benefits:
- Health insurance
- Dental insurance
- Mental health support
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans including pension and employer matching contributions
- Financial education and counseling resources
- Generous paid time off program including holidays and personal days
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