Market Support Representative – Group Insurance
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Job Description
Market Support Representative aiding brokers and customers for Equitable's Group Insurance. Responsible for relationship building and renewal processes within a defined market.
Responsibilities:
- Establishes and maintains productive, professional relationships with assigned customers and brokers.
- Collaborates with Distribution and all internal partners to meet customer’s expectations and provide value-added solutions.
- Partners with Sales and Executive and Account Manager on renewal preparation, strategy and delivery.
- Ensure timely and accurate delivery of all renewals.
- Assist in pipeline management within Salesforce (CRM).
- Utilize Salesforce to manage all service requests, ensure all relevant customer, and broker activities are clearly documented.
- Takes complete ownership and accountability for all service-related requests and follows up through completion and confirmation back to customers.
Requirements:
- College degree or commensurate experience
- Ability to work with the various internal partners and support account management team
- Some account management background
- Extremely organized and great written communication skills
- Ability to work in fast pace environment with large volume work tasks
- Microsoft office experience, especially Excel
- Prefer experience working with strategic partner and/or national account clients
Benefits:
- medical, dental, vision
- 401(k) plan
- paid time off
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