Marketing Strategy – Operations Associate
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Job Description
Marketing Strategy & Operations Associate collaborating with marketing leadership to improve operational efficiency. Role includes tracking campaigns, documenting processes, and enhancing workflows.
Responsibilities:
- The Marketing Strategy & Operations Associate supports how marketing work gets planned, executed, and scaled.
- This role partners closely with marketing leadership to build structure, document processes, and improve operational efficiency across the marketing organization.
- Coordinate and track campaign work across teams, including intake, timelines, deliverables, and approvals to support on-time execution.
- Serve as an operational point of contact between campaign owners, marketing team members, and internal stakeholders.
- Maintain campaign workflows, documentation, templates, and checklists to enable consistent execution and reduce rework.
- Track and report on campaign-related operational metrics and provide execution updates to marketing leadership.
- Document marketing processes, workflows, and ways of working (e.g., intake, planning, execution, reporting).
- Create and maintain SOPs, playbooks, templates, checklists, and reference guides.
- Ensure documentation is clear, current, and accessible for the broader marketing team.
- Support onboarding and training materials for new marketing team members.
- Learn existing marketing operations processes and help identify inefficiencies or gaps.
- Recommend and support improvements to workflows, templates, and operational tools.
- Assist with standardizing processes to improve consistency and reduce rework.
- Help roll out new or updated processes by updating documentation and supporting adoption.
- Track operational metrics such as request volume, status, turnaround time, and completion.
- Compile regular operational updates and summaries for marketing leadership.
- Support the creation of internal presentations and reports.
- Prepare meeting agendas, capture notes, and track action items related to operational work.
- Coordinate calendars, shared folders, and team resources that support marketing operations.
- Assist with light budget, invoice, or vendor tracking tied to marketing operations.
Requirements:
- Bachelor’s degree in Marketing, Business, Operations, Communications, or a related field
- 0–2 years of experience
- Strong organizational and analytical skills with high attention to detail
- Strategic marketing and communications mindset
- Demonstrated interest in operations, process improvement, or systems thinking
- Strong written communication skills, especially for documentation and process writing
- Comfort managing multiple tasks and priorities in a structured, methodical way
Benefits:
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
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