Medical Virtual Assistant – Front Desk, Patient Scheduling Support
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Job Description
Medical Virtual Assistant providing front desk and patient scheduling support for a growing physical therapy practice. Aiming to enhance patient experience and operational efficiency in a remote role.
Responsibilities:
- Answer a high volume of incoming calls and route them appropriately
- Provide excellent customer service and assist patients with inquiries
- Schedule and manage patient appointments
- Maintain and update the clinic calendar
- Run reports for leadership using the EMR system (Tebra)
- Help reduce workload for in-clinic staff by managing calls and scheduling
Requirements:
- Experience in a medical front desk, scheduling, or call-heavy role
- Strong phone communication and customer service skills
- Ability to handle a high volume of calls efficiently and professionally
- Experience with EMR systems (Tebra experience is a plus)
- Highly organized with strong attention to detail
- Comfortable working in a fast-paced healthcare environment
Benefits:
- Competitive salary commensurate with experience
- Opportunities for professional growth and development
- Work in a collaborative and supportive team environment
- Be part of a growing healthcare practice making a meaningful impact
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