Medical Virtual Assistant – Insurance, A/R Focus
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Job Description
Medical Virtual Assistant supporting insurance verification and accounts receivable for a growing clinic remotely. Valuing transparency and efficiency in healthcare operations.
Responsibilities:
- Verify patient insurance eligibility for 15–20 patients per week
- Submit and track prior authorization requests (10–15 per week)
- Update patient and insurance information accurately in the EMR
- Liaise with insurance providers to clarify coverage and authorization details
- Track pending authorizations and ensure timely follow-ups
- Follow up with insurance companies on unpaid or denied claims (approx. 10 per week)
- Investigate claim issues by navigating insurance phone systems and portals
- Document outcomes and next steps clearly in the EMR
- Support the clinic in resolving outstanding A/R efficiently
- Review the EMR dashboard daily and proactively work through outstanding tasks
- Send outreach messages to 5–10 potential job candidates per week
- Communicate progress and updates regularly with the Office Manager via email
- Follow existing workflows and guides before escalating questions
Requirements:
- 2+ years of experience in a medical administrative, insurance, or billing support role
- Proven experience with insurance eligibility checks, prior authorizations, and A/R follow-ups
- Comfortable navigating insurance phone systems to resolve unpaid or denied claims
- Strong written and verbal communication skills
- Highly organized, detail-oriented, and reliable with time tracking and check-ins
- Ability to work independently, problem-solve, and follow documented processes
- Stable internet connection and comfort working in a fully remote environment
Benefits:
- Competitive salary commensurate with experience
- Opportunities for professional development and growth
- Work in a dynamic and supportive team environment
- Make a meaningful impact by helping to build and strengthen families and communities
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