Medicare Member Experience Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Manage member experience initiatives, leveraging data to enhance customer satisfaction. Collaborate across teams to improve services at Centene for health plan members.
Responsibilities:
- Oversees the member experience through the lens of voice of the customer and other key experience value drivers
- Leverage LEAN/Six Sigma methodologies and KPI tracking to identify issues
- Collaborates closely with Member Research & Insights, Product, Sales, Network, Contact Center, internal business unit leaders
- Provides strategic oversight and direction in monitoring and analyzing the comprehensive end-to-end member journey
- Leverages data and initiating high-impact research to proactively identify pain points
- Leads cross-functional collaboration to develop solutions that improve the member experience with the health plan
- Partners with senior stakeholders to diagnose and address critical friction points
- Lead cross-functional teams, including Product, Operations, and Shared Services
- Serves as a key strategic partner to the Digital Product team and internal business unit leaders
Requirements:
- Bachelor's Degree in Healthcare Administration, Business or related field or equivalent experience required
- 4+ years Experience with KPI development, using performance dashboards and reports, and project management software required
- Advanced level of problem solving and critical thinking to assess issues from multiple perspectives
- Knowledge of CMS regulatory, Complaint and Grievance processes, healthcare delivery, Data analysis and reporting, CRM and call center platforms, Survey and feedback tools preferred
- Workflow and project management tools, Digital communication tools, Lean/Six Sigma methodologies or other process/continuous improvement strategies preferred
- CSSBB - Six Sigma Black Belt or Green Belt or other project management tools preferred.
Benefits:
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
Similar Jobs
Senior Delivery Manager, German language
Delivery Manager leading IT projects for Nagarro, ensuring client success through innovation and operational excellence.
Safety Manager
Safety Manager overseeing safety and quality assurance across program operations for a leading defense services integrator. Ensuring compliance and operational excellence in safety management and emergency response.
Utilities Manager
Utilities Manager at SOSi oversees operation and maintenance of facility utility systems. Ensuring readiness and compliance for federal public health emergency response missions.
Senior Manager, Pharmacy Pricing
Manager, Pharmacy Pricing leading a team to manage client pricing and financial analytics. Overseeing strategic direction and resolving discrepancies while supporting organizational goals.
Regional Performance Manager – Dealer Performance, F&I
Regional Performance Manager supporting OEM relationships and training for automotive dealerships. Building programs to enhance Finance & Insurance sales and productivity across multiple locations.
Senior Property Manager
Senior Remote Property Manager responsible for managing short-term rental properties. Focus on optimizing operations, driving revenue, and enhancing guest experiences remotely.
Senior Property Manager
Senior Remote Property Manager managing short-term rental properties and ensuring high guest satisfaction. Driving revenue growth through operational efficiency and performance optimization in a remote environment.
Senior Property Manager
Senior Remote Property Manager managing a growing portfolio of short-term rental properties. Excelling at driving revenue, optimizing operations, and delivering outstanding guest experiences.
Senior Property Manager
Senior Remote Property Manager managing a portfolio of short-term rental properties. Overseeing operations, optimizing revenue, and ensuring high guest satisfaction while working remotely.
Manager, Direct Response – Donor Experience
Manager, Donor Experience & Direct Response at Mercy For Animals overseeing fundraising programs. Building systems to enhance donor engagement and operationalizing an integrated strategy for revenue growth.
Senior Manager, PMO Project Cost
Senior Manager, PMO Project Cost overseeing cost management for large EPC projects at Westinghouse. Ensuring compliance and integrity of cost data while providing governance and mentoring to project controls.
Recreation Services Manager
Recreation Services Manager overseeing MWR programs at Diego Garcia, ensuring compliance and program excellence. Managing events and supervising staff to enhance military community morale.
Regional Manager – Companion Animal
Companion Animal Regional Sales Manager leading the Pacific Northwest sales team. Focus on achieving regional sales goals and organizational objectives while developing talent.
Senior Manager, Global SIOP, Demand Planning
Senior Manager responsible for global demand planning and forecasting processes at Terex Corporation. Leading team and improving revenue and unit forecast accuracy while supporting customer service levels.
Preconstruction Manager
Manage preconstruction processes and oversee coordinators on heavy civil construction projects for Granite. Ensure compliance and efficient execution during all project phases from pursuit to construction.
Deal Desk Manager
Deal Desk Manager driving revenue strategies and operational excellence at Clari + Salesloft. Pivotal role supporting sales teams with pricing, deal structuring, and guidance.
Lead Contracts Manager – Gov't Contracting Experience
Contracts Manager overseeing life-cycle management of US Government contracts at DLH Corp. Supporting compliance, procurement activities, and advising leadership on contract terms.
Contracts Manager – Gov't Contracting Experience Needed
Contracts Manager providing life-cycle management of US Government contracts for DLH. Ensuring contractual compliance and collaborating with project managers across divisions.
Contract Manager
Contract Manager handling negotiations and management of provider contracts at CareCentrix. Collaborating with stakeholders to enhance provider network and patient care.
Donor Engagement Manager
Donor Engagement Manager at Movement Labs planning and executing donor engagement initiatives. Responsible for managing donor communications, projects, and events in a remote environment.