Member Events and Communications Coordinator
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Job Description
Member Events & Communications Coordinator facilitating webinars and conferences for PBGH. Supporting digital and print communications across multiple channels.
Responsibilities:
- Serves as the event coordinator for virtual webinars and in-person conferences and meetings, executing the end-to-end process for planning and logistics.
- Oversees calendar of member webinars, workgroups, and in-person events to ensure optimal timing for staff and member engagement.
- Develops and implements standardized processes and timelines for events and supports execution of event roles, in collaboration with member value team.
- Manages registration, calendar invitations, and technology requirements for events and tracks attendee engagement in Salesforce.
- Schedules and assists in preparing for pre-event content planning calls.
- Contributes to design of event agendas in partnership with content leads and facilitates speaker outreach and preparation.
- Creates event marketing and communications materials to encourage registration and outline attendee logistics for participation.
- Assembles event slides and handouts in partnership with content leads.
- Manages virtual meeting webinar platform (Zoom), including slide display, attendee waiting room, chat support, and live polls.
- Collects and synthesizes event feedback through evaluation surveys.
- Uploads event recordings and materials to the member portal.
- Manages relationships with event sponsors and ensures that all prospectus deliverables are executed appropriately by sponsorship tier.
- Provides onsite logistical support for in-person conferences and meetings, including venue and audio visual management, attendee registration, hotel reservations, room set-up, and speaker and sponsor coordination.
- Maintains contact lists in Salesforce, Outlook, and member portal, ensuring that information is accurate and updates are made in a timely manner.
- Assists with the development of email, website, member portal, event slides, handouts, and social media communications to enhance connections with members and stakeholders.
- Develops graphics in Canva to accompany communications.
- Coordinates content development for PBGH member newsletter, in collaboration with various teams and content leads, and creates digital newsletter templates in email marketing system (Campaign Monitor).
- Creates digital survey templates, assists with distribution of surveys, and compiles survey results for sharing with PBGH team and membership.
- Tracks member engagement with various communication channels and provides recommendations for improving reach and value.
- Supports member, prospect, and partner outreach and engagement in collaboration with member value team.
Requirements:
- Bachelor’s Degree required; advanced degree in health-related field preferred.
- 1+ years of event planning and communications experience, preferably in the health care, public health, or benefits fields.
- Experience with customer relationship management software (e.g., Salesforce), event platforms (e.g., Zoom, Whova), website tools (e.g., WordPress), and design and communications software (e.g., Campaign Monitor, Canva, Adobe).
- Detail-oriented professional with exceptional organizational skills.
- Proactive and self-directed individual that can thrive in a fast-paced, evolving, and deadline-oriented environment.
- Ability to travel 15 - 20% of time.
Benefits:
- year‐end bonus potential
- contributory retirement plan
- comprehensive benefits
- opportunities for professional growth
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