Member Lifecycle, Operations Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Member Lifecycle & Experience Specialist at DVM Elite focusing on onboarding and offboarding. Designing processes to enhance member success and engagement across products and services.
Responsibilities:
- Design end-to-end onboarding/ offboarding journeys across products and services
- Define what “good onboarding” looks like at every stage
- Create repeatable onboarding flows that scale without losing quality
- Reduce time-to-value for members
- Map the full member journey (pre-sale → onboarding → adoption → steady-state)
- Identify friction points, drop-offs, and confusion
- Design clear handoffs between Sales, Support, PA, PODS, etc.
- Ensure consistency across touchpoints
- Design and document onboarding SOPs, workflows, and decision rules
- Ensure systems (HubSpot, Support Services, forms, comms) support the experience
- Create clarity around roles, responsibilities, and ownership
- Work with Sales, Support, Ops, and Delivery to align onboarding/ offboarding expectations
- Ensure internal teams know: What happens when, Who owns what, What the member experience should feel like
- Use feedback (exit surveys, onboarding feedback, adoption metrics)
- Iterate onboarding flows intentionally
- Test and refine based on real member behaviour
Requirements:
- Experience with HubSpot, Slack, and Google Workspace
Similar Jobs
Loan Operations Manager II – Real Estate Secured Lending
Loan Operations Manager II overseeing various loan operations processes at TD Bank. Responsible for team development, performance management, and ensuring compliance with operational policies and procedures.
Operations Lead
Operations Lead managing product launches at Hadley Designs. Leading cross-functional teams to ensure timely and quality product execution.
User Operations Manager
User Operations Manager leading a high-performing support team at Harvey to enhance customer experience. Driving operational excellence and continuous improvement for a global support organization.
Data Operations Lead
Data Operations Lead managing end-to-end data operations for computer vision and spatial AI at Augmodo. Ensuring data quality and efficiency while collaborating with product and engineering teams.
Operations Specialist
Operations Specialist reviewing and processing safety data for clinical research services. Working remotely in a bilingual environment, ensuring compliance with regulations and guidelines.
Sustainable Operations Regional Manager
Sustainability Regional Manager managing carbon programming for JLL. Supporting technical advisory on energy projects across EMEA region with independent project delivery.
Director, Strategic Operations
Director of Strategic Operations driving execution of strategic initiatives at GameChanger, a youth sports technology company. Facilitating cross-functional alignment and performance management systems.
Fixed Income Operations Analyst
Operations Analyst at DV Trading working on Fixed Income Ops workflow and risk management tasks. Focus on trade reconciliation, reporting, and collaboration with treasury and technology teams.
School Operations Manager
School Operations Manager managing daily operations and client relationships for Zūm in school transportation system. Overseeing onboarding and efficiency improvements across teams.
Field Operations Manager
Field Operations Manager leading retail operations and third-party partnerships for Freeosk. Ensuring successful execution of in-store campaigns and improvements through data-driven insights.
Operations Support Team Delivery Specialist
Delivery Specialist managing end-to-end operations and complex cases for Alight Solutions. Collaborating cross functionally to ensure compliance and meet service level agreements.
Enterprise Customer Operations Engineer
Enterprise Support Engineer at Second Front Systems supporting U.S. government customers deploying on Game Warden. Enhance applications and resolve incidents in a fast-paced, security-focused environment.
Strategic Advisor – IT Operations
Strategic Advisor supporting business development for U.S. IT operations within the DFC. Providing strategic guidance and technical solutions for managed services opportunities.
Senior Consultant, Process Improvement
Senior Consultant, Process Improvement at TTEC improving processes and driving quality outcomes while working remotely in the Philippines.
Community Operations Specialist
Community Operations Specialist ensuring tasker onboarding and engagement in AI operations for a digital services company. Collaborating with teams to optimize communications and community health metrics.
Operations Trainer
Operations Trainer creating engaging onboarding and ongoing training programs for Kin's Operations team. Supporting learners in developing skills and confidence for success in their roles.
Operations Manager
Operations Manager at JLL ensuring compliance and quality in property management. Managing budgets, vendor relationships, and client deliverables for a better real estate service.
Sustainable Operations Manager
Sustainable Operations Manager focusing on energy management at JLL. Driving sustainability initiatives and implementing energy strategies for building operations.
Operations Manager – Insurance Case Management
Operations Manager overseeing high-volume insurance case management operations remotely. Driving efficiency, compliance, and team performance in a fast-paced BPO environment.
Credit Union Operations Consultant
Consultant assisting in credit union business operations, lending reviews, and financial auditing. Perform accounting assistance and regulatory training for management, volunteers, and staff.