Membership Administrator
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Job Description
Membership Administrator ensuring compliance with OPTN policies and facilitating membership processes. Involves monitoring, analyzing applications, and supporting operational activities for the Organ Procurement and Transplantation Network.
Responsibilities:
- Monitor member performance and adherence to OPTN policies, bylaws, and regulatory standards
- Conduct routine reviews of member information and identify potential deficiencies or areas for improvement
- Analyze membership applications and update requests for completeness, accuracy, and compliance standards
- Work with applicants to address deficiencies and ensure necessary documentation is submitted
- Prepare application summaries and support committees reviewing membership requests
- Perform quantitative and qualitative analysis of member performance metrics and trends
- Utilize dashboards and other documentation to support MPSC compliance reviews, performance improvement initiatives, and policy enforcement efforts
- Respond promptly to inquiries from transplant centers, OPOs, and laboratories regarding membership applications, compliance, and policy-related questions
- Support MPSC activities, including member performance improvement and compliance reviews
Requirements:
- Bachelor’s degree preferred in Policy, Business Administration, Healthcare, Customer Service, or a related field
- At least one year experience in roles involving policy compliance, operational oversight, healthcare processes, or customer service
- Strong abilities in critical thinking, problem-solving, and data analysis
- Proficiency in Microsoft Office Suite, including SharePoint, Teams, and Excel
- Experience in working within data-driven systems or databases is preferred
- Exceptional written and verbal communication skills
- Excellent attention to detail, with the ability to manage multiple tasks simultaneously and prioritize effectively
- Customer Service experience
Benefits:
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full-flex work week to own your priorities at work and at home
- 15 days of paid leave per calendar year
- 10 paid holidays per year
- Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12 month period
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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