Senior Manager, ICT Delivery – Technical Operations
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Job Description
Senior Manager leading DNV’s North American ICT certification and information security assurance delivery. Managing auditors, technical quality, client execution, capacity, and operational growth.
Responsibilities:
- Lead ICT delivery and technical operations across Canada and USA, with accountability for capacity, resource utilization, audit quality, delivery consistency, client-facing execution, client satisfaction, operational effectiveness, and successful completion of client commitments
- Provide technical leadership and governance for ISO/IEC 27001 and related ICT assurance services, including ISO/IEC 42001, ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, and TISAX
- Maintain oversight of audit quality, technical reviews, nonconformities, certification recommendations, complex technical matters, and compliance with accreditation and DNV requirements
- Lead and directly manage the ICT delivery organization, including auditors, technical experts, project managers, and other delivery resources
- Build a high-performing team through recruitment, onboarding, workforce planning, competence development, auditor qualification and calibration, performance management, coaching, and succession planning
- Establish expectations and accountability for auditor performance, technical competence, delivery quality, customer experience, and professional conduct
- Own workforce capacity and delivery improvement, aligning resources and technical capabilities with client demand and business growth
- Implement scalable processes, tools, and operating practices to improve efficiency, audit completion, report turnaround, quality, and resource effectiveness
- Serve as executive delivery sponsor for strategically important ICT clients and oversee major, complex, multi-site, or global programs
- Maintain accountability for delivery excellence, program governance, customer satisfaction, risk management, and timely resolution of escalated issues
- Contribute to business strategy, organizational development, capability investments, and resource plans
- Translate strategic priorities into executable delivery plans
Requirements:
- Bachelor's degree in Cybersecurity, Information Security, Information Systems, Computer Science, Information Technology, Engineering, Business Administration, Accounting or a related field
- Minimum of seven (7) years of relevant experience
- Strong experience with ISO management system audits and ICT-related assurance services, including ISO/IEC 27001 and related standards or schemes such as ISO/IEC 42001, ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, TISAX, cloud security, privacy, AI governance, cybersecurity, or automotive information security
- Demonstrated experience leading an audit delivery function, technical team, or complex portfolio of certification engagements, including direct responsibility for people leadership, client delivery, technical quality, capacity, and operational performance
- Experience overseeing strategically important clients, multi-site organizations, global certification programs, or other complex audit delivery models
- Strong understanding of certification body operations, audit principles, technical review, objective evidence, nonconformity writing, certification recommendations, accreditation requirements, and impartiality
- Strong operational and project management capabilities, including workforce and capacity planning, resource coordination, delivery monitoring, performance improvement, client escalation, and cross-functional collaboration
- Strong written and verbal English communication skills
- Pre-employment drug and background screening
- Immigration-related employment benefits, including visa sponsorship, are not available
- Lead auditor qualification for ISO/IEC 27001 is preferred
- Relevant professional certifications such as CISSP, CISA, CISM, CRISC, CCSK, or comparable credentials are beneficial
Benefits:
- Generous paid time off (vacation, sick days, company holidays, personal days)
- Medical, Dental, and Vision benefit plans available to all employees
- Employee Assistance Program
- Accident and critical illness options for you and your family
- Workplace strategies for mental help resources
- Registered Retirement Savings Plan (RRSP) with company match
- Company provided life insurance
- Short-term and long-term disability benefits
- Education Assistance Program
- Flexible work schedule with hybrid opportunities
- Consumer discounts and rewards through our BenefitsHub
- Advancement opportunities
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