National Account Manager, Customer Partnerships
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Job Description
National Account Manager handling relationships with major customers for CHEP, enhancing supply chain efficiencies. Collaborating with leadership to drive strategic account plans and revenue growth.
Responsibilities:
- Manage relationships with major customers, ensuring alignment with CHEP’s strategic goals and delivering revenue growth while achieving customer satisfaction targets.
- Collaborate with senior leadership and internal teams to create and implement strategic account plans, with a focus on identifying growth opportunities, optimizing costs, and promoting sustainability.
- Lead high-level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations.
- Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP’s market presence within your portfolio.
- Conduct regular business reviews and audits with customers, ensuring compliance with CHEP’s annual audit plan and maintaining accurate asset management records.
- Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement.
- Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies.
- Lead cross-functional teams to deliver innovative, value-added services and solutions that meet customer needs and promote mutual growth.
Requirements:
- At least 5 years recent experience within Account Management dealing with large multinational customers
- Experience gained within FMCG, supply chain, retail or any similar background
- Experience with working in a matrix structure
- A proven track record of delivering sales growth
- Full, Clean UK driver’s license
Benefits:
- Annual bonus (typically 15%)
- Company Car
- Generous share scheme
- Private healthcare (family cover)
- Flexible & Remote working
- 25 days holiday + statutory leave, with option to buy/sell 5 days
- Up to 10% company pension
- Life Assurance & Employee Assistance Programme
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