National Accounts Specialist – Bench
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Job Description
National Accounts Specialist providing support for managing national accounts and coordinating logistics. Collaborating with stakeholders to ensure customer satisfaction and efficiency.
Responsibilities:
- Assist National Accounts Coordinators and Sales Representatives in managing national accounts, providing timely and accurate support for customer inquiries and requests. • Collaborate closely with internal and external stakeholders to ensure the successful execution of national account activities. • Support the generation of accurate quotes for national accounts, reviewing vendor quotes and providing assistance in negotiating discounts when applicable. • Assist with the order entry process, ensuring timely and accurate processing of orders while adhering to customer requirements and deadlines. • Assist in coordinating logistics for national account shipments, deliveries, and equipment installations, liaising with vendors, carriers, installers, and customers as needed. • Utilize third-party facility management software to track and manage orders, shipments, and installations. • Assist in addressing and resolving customer equipment issues, escalating complex issues to senior team members or other departments as necessary. • Provide prompt and professional customer support, ensuring timely resolution of inquiries and concerns. • Maintain and analyze data related to national account quotes, orders, and installations, identifying trends, discrepancies, and areas for improvement. • Prepare regular reports and updates for National Accounts Coordinators and management to support decision-making and strategy development.
Requirements:
- High School Diploma, or equivalent military or practical experience. • 2 – 4 years of experience in the foodservice/hospitality/restaurant industry, with exposure to national accounts coordination or similar role. • Completion of CFSP Test within the first 3 years of employment; CFSP Certification preferred. • Demonstrated ability to provide excellent customer service, manage logistics, and support national account activities effectively. • Proficient in Microsoft Outlook, Excel, and Word, with the ability to learn and utilize database and quoting software. • Ability to successfully pass a background check post offer acceptance.
Benefits:
- Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance • 401k • Community Service Day • Spotlight Awards • National Sales Excellence Awards • CFSP Prep Certification Program
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