NOC Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
NOC Engineer monitoring client infrastructure and responding to incidents in a remote role. Collaborating with teams to ensure network operations and client satisfaction.
Responsibilities:
- The NOC Engineer is responsible for monitoring our client’s infrastructure and responding to incidents and outage situations.
- Analyze problems, perform troubleshooting and incident response, communicate with clients, and drive all problems to resolution.
- Work as part of the Cloud and Managed Service team and in close partnership with the Project team.
- Respond to network incidents reported via DGI’s network monitoring platform and restore service in an efficient and timely fashion.
- Provide direct support to DGI customers to resolve technical issues reported by customers via phone or email escalations.
- Provide succinct communication on restoration steps and record these within DGI’s ticketing system (Autotask).
- Produce accurate Troubleshooting Guides in accordance with documentation standards to support DGI’s Knowledge Management program.
- Provide regular status updates to customers regarding open tickets in accordance with DGI’s company policies.
- Provide recommendations to customers and the DGI leadership team to improve the stability of any infrastructure components within the Managed Services Portfolio.
- Perform standard moves, adds, and changes (MACD’s) within the Cisco collaboration ecosystem.
Requirements:
- Cisco CCNP certification or equivalent preferred
- 1+ years working as a Network Engineer, or within a Network Operations Center preferred.
- Strong understanding of routing and switching utilizing Cisco, Cisco Meraki, HP, Aruba, and Juniper.
- Strong understanding of Enterprise wireless technologies.
- Strong understanding of network security principles leveraging Cisco ASA/Firepower, Cisco ISE, Palo Alto, and Fortinet.
- Basic understanding of Cisco applications such as Prime, DNA Center, and Umbrella.
- Basic Understanding of Cisco Collaboration deployments utilizing Cisco Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco IM & Presence (IM&P), Cisco Emergency Responder (CER), and Cisco Unified Contact Center Express (UCCX) is desirable.
- Extensive knowledge of the OSI model, switching and Internet routing technologies.
- Must have a demonstrative ability to identify issues within the service architecture and work with both leadership and peers to find solutions.
Benefits:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
Similar Jobs
NOC Engineer
NOC Engineer ensuring continuous availability and performance of systems for a global communication platform. Collaborating with R&D to support partners worldwide in a remote-first environment.
3PL Network Operations, Manager
3PL Network Operations Manager overseeing end-to-end operational performance and process ownership of warehousing and distribution in North America. Ensuring compliance, safety, and cost-effective services across 3PL partners.
Global Network Operations NOC II
Global Network Operations NOC II Technician responsible for surveillance and repair of Ethernet and IP networks. Requires experience with Juniper or Cisco equipment and excellent customer service.
Junior NOC Engineer
Network Operations Center Engineer monitoring and troubleshooting network infrastructure for True Zero Technologies. Collaborating with teams to ensure reliable performance and operational continuity.
NOC Engineer
NOC Engineer I responsible for incident response according to standard procedures in a cybersecurity firm. Supporting Managed Services Solutions with maintenance and remediation efforts.
Network Operations Specialist
Network Operations Specialist providing first line of defense troubleshooting for Viamedia staff. Monitoring technical operations and maintaining run rate reports while ensuring high-quality service delivery.
Network Ops Architect, Observability
Network Operations and Observability Architect designing observability architecture for large-scale Telco consolidation program. Collaborating with cross-domain architects and leading monitoring strategy implementation.
Senior Consultant – Network Operations Backbone
Specialized Consultant managing network operations and maintenance systems at TIM. Focusing on application and validation of diverse telecom solutions and protocols skills.
Network Ops & Observability Architect
Network Operations and Observability Architect leading target-state monitoring strategy for large-scale consolidation program at a US-based Telco. Design observability architecture and minimize alert fatigue.
Network Operations Analyst
Network Operations Analyst providing technical support for incident response and outages for US Government's network operations. Conducting network monitoring and facilitating service recovery in a remote setting.
Tier 3 SD-WAN NOC Engineer
SD-WAN Engineer focusing on network performance and troubleshooting for managed service customers. Collaborating with a dedicated team to ensure customer satisfaction in technical services.
Senior Network Operations Supervisor
Senior Supervisor overseeing provider data loading for Cigna’s National Ancillary team. Ensuring timely and accurate processes while mentoring a dedicated team in a remote work environment.
Network Operations Advisor
Network Operations Advisor at Cigna Healthcare shaping effective provider networks. Serving as an expert in alternative access products, ensuring compliance and market success.
Senior NOC Manager
Senior NOC Manager overseeing day-to-day service desk operations for client technical support. Shaping managed services culture and ensuring exceptional service delivery at Net at Work.
Lead SME Engineer – Global Network Operations
Lead SME Engineer providing technical leadership for global Network & Security operations at Gruve. Ensuring system stability, security, and performance while mentoring engineers continuously.
Managing Director – Network Operations Group
Managing Director responsible for NOC operations and business development at Cayuse. Leading innovation and revenue generation in a high-growth remote role.
L1 NOC Engineer
Monitoring and resolving technical issues in a 24x7 operations environment as a NOC Engineer. Collaborating on alerts, maintenance, and incident management while providing client support.
Network Operations Engineer
Network Operations Engineer responsible for maintaining large-scale data center networks at Tensorwave Cloud. Handling network operations to support AI and GPU workloads in a remote work environment.
No more related jobs available.