Offboard Operations Expert
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Offboard Operations Expert guiding Oyster’s global employment platform customers through complex individual and bulk offboardings. Coordinating HR, legal, finance, and product partners while improving operational workflows.
Responsibilities:
- Serve as the primary point of contact for customers and team members during standard and complex offboarding processes
- Guide customers through complex individual cases and bulk offboardings
- Collaborate cross-functionally with customer service, HR, finance, product, and legal teams to resolve queries
- Share knowledge with the customer-facing team and help maintain streamlined processes
- Meet weekly service delivery goals, SLA adherence, and CSAT metrics
- Handle complex inquiries and escalations with clarity and empathy, escalating high-risk situations to managers
- Lead and project manage small bulk offboardings involving 5+ team members
- Coordinate requirements asynchronously and synchronously with internal cross-functional partners
- Improve playbooks and workflows to eliminate bottlenecks and increase operational efficiency
- Maintain exceptional data accuracy on the Oyster platform and keep ticket communications clear and current
- Participate in small project initiatives
- Contribute to internal knowledge bases and help center articles
- Support team members through peer learning
Requirements:
- 3+ years of experience in customer service or customer-facing operations, with a strong background in HR or People administration
- Demonstrated experience managing complex cases and small group transitions or bulk workflows
- Strong SLA and metric focus, with a track record of achieving individual output and quality goals such as CSAT and turnaround times
- Process-oriented mindset and ability to leverage self-service playbooks, asynchronous tools, and cross-functional teams
- Empathic, human-centered approach to customer support during sensitive career transitions
- Strong analytical curiosity and ability to identify underlying customer needs
- Excellent time management, prioritization, checklist maintenance, and independent handling of shifting deadlines
- Collaborative spirit and willingness to shadow senior experts, support teammates, and share knowledge
- Excellent interpersonal skills, determination, tenacity, and sense of humor
- Remote-first orientation and commitment to Oyster’s social impact mission
- Willingness to learn, experiment with, and apply emerging AI technologies and workflow automation
- Reliable home internet connection or ability to obtain one
- Fluent English language skills
- Must be based within UTC 0 to UTC +3
Benefits:
- Fully remote work from home
- 40 days off per year, including holidays and vacation, or more if required by country
- Plumm mental well-being service
- Monthly wellbeing allowance in ThanksBen wallet
- At least three months’ paid parental leave with job protection for up to 12 months or as required locally
- Laptop and home office equipment stipend
- Flexible asynchronous and collaborative work
- Inclusive global work environment
Similar Jobs
Senior Operations Analyst – Core Systems
Senior analyst administering Symitar core systems for MyPoint Credit Union. Supporting integrations, automation, reliability, compliance, and member-focused technology improvements.
Dutch Speaking Operations Customer Expert
Dutch-speaking customer operations expert supporting an online retail client for TP Georgia. Handling calls, written inquiries, and customer data remotely from Georgia.
Dutch Speaking Operations Customer Expert
Dutch-speaking customer operations expert supporting an online retail client at TP Georgia. Handling calls, written inquiries, customer data, and satisfaction in Dutch.
Senior Director, Pharmacovigilance Operations
Senior Director leading global pharmacovigilance operations for a life science company. Overseeing centralized PV delivery, regulatory compliance, delivery hubs, outsourcing, and strategic client support.
Real Time Operations Specialist
Real-time workforce operations specialist optimizing staffing and forecasts for Convo Communications’ Deaf-access communication services. Monitoring agent performance and coordinating same-day schedule adjustments.
Manager, Claims Operations – APD Field
USAA claims operations manager leading auto physical damage field teams in Georgia or South Carolina. Inspecting losses, coaching employees, and improving claims operations.
EJECUTIVO DE OPERACIONES
Ejecutivo de operaciones gestionando renovaciones, modificaciones y cobros de seguros. ASA Servicios Especializados ofrece teletrabajo autónomo a nivel nacional.
Promo Ops Associate
Part-time CRM and promotional operations associate supporting Fanatics’ online sports betting and casino platform. Executing campaigns, promotions, personalization, and customer engagement initiatives.
Promo Ops Associate
Part-time CRM and promotional operations associate executing sportsbook and casino promotions. Optimising customer engagement, retention, and loyalty campaigns for Fanatics sports fans.
Senior Technical Operations, Hub
Senior Technical Operations specialist advancing cloud, automation, and streaming technology for Scripps’ nationwide local TV stations. Supporting live broadcast execution and complex remote troubleshooting.
Operations Associate
Operations Associate delivering customer implementations and technical integrations for Purview’s medical imaging software. Coordinating healthcare data migrations, cross-functional teams, and post-launch support.
Regional Director of Operations
Regional operations leader overseeing 13–17 Community Veterinary Partners veterinary hospitals across the Northeast. Driving quality, financial performance, growth, staffing, and leadership development.
Regional Director of Operations
Regional operations leader guiding 13–17 veterinary hospitals for Community Veterinary Partners. Driving quality, profitability, staffing, and growth across Central Pennsylvania.
Supervisor, RxCompass Operations
RxCompass healthcare operations supervisor overseeing pharmacy-program queues, metrics, and frontline care teams. Coaching staff and resolving member-service issues across pharmacy benefits workflows.
Operations Leader
Operations leader deploying daily management systems across Georgia-Pacific’s corrugated packaging facilities. Driving Lean practices, accountability, escalation systems, and continuous improvement across US projects.
Operations Manager – Microsoft M365
Operations Manager leading Microsoft M365 technical support operations for Gigmo Solutions. Managing teams, client presentations, performance, risks, and continuous service improvement.
Operations Specialist
Operations Specialist routing and tracking client correspondence for a mortgage default legal services firm. Escalating urgent issues and maintaining accurate records across firm correspondence boxes.
Operations Analyst
Operations Analyst tracking client directives, scorecards, audits, and performance metrics. Supporting mortgage servicers and financial institutions through accurate reporting and operational follow-through.
Director, Wellfield Operations
Director leading landfill gas collection, wellfield development, compliance, and RNG production performance. Driving recovery, reliability, capital planning, and EBITDA improvement at Mobius Renewables.
Director of Data Center Operations
Director overseeing uptime, staffing, maintenance, and vendors for Giga Energy’s expanding AI data center portfolio. Building standardized operations across multiple live facilities.