Offshore ServiceNow ITOM Architect – 8-Week Implementation Contract
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Job Description
Offshore ServiceNow ITOM Architect for a short-term engagement delivering core ITOM capabilities. Focused on service modeling, mapping, and event management under CSDM best practices.
Responsibilities:
- Define and implement CSDM-aligned service modeling standards, including ownership and SLA structures
- Lead creation of 15–20 business and application services within the CMDB
- Architect and enable event ingestion from observability tools (e.g., Dynatrace or similar)
- Design and tune event rules, correlation logic, and incident response policies
- Oversee Service Mapping for 8–12 priority services across web, application, and database tiers
- Ensure accurate CI relationships, binding, and data integrity within the CMDB
- Develop runbooks, SOPs, and operator enablement materials
- Deliver dashboards and initial KPI reporting (event quality, service coverage, etc.)
- Produce a documented backlog and roadmap for post-implementation expansion
Requirements:
- 8+ years of ServiceNow experience with strong ITOM specialization
- Proven hands-on experience with:
- ServiceNow Discovery and Service Mapping
- Event Management and alert correlation
- CMDB architecture and CSDM
- Experience integrating observability tools (Dynatrace, Splunk, etc.) with ServiceNow
- Strong understanding of infrastructure environments (cloud and on-prem)
- Demonstrated ability to deliver fast-paced, outcome-driven implementations
- Excellent communication skills working with distributed/offshore teams
Benefits:
- Offshore role with required overlap with US business hours
- Highly collaborative with client stakeholders and delivery team
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