ServiceNow Training Specialist
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Job Description
Senior Organizational Change Management Training Specialist responsible for training strategies supporting ServiceNow program. Collaborating with stakeholders and analyzing training needs.
Responsibilities:
- Develop and implement effective training strategies and programs to support organizational change initiatives, including ServiceNow implementation, configuration, and administration.
- Create training programs using the ADDIE instructional model.
- Responsible for stakeholder interviews, material development, document management, training onsite and online, and collecting and reporting training statistics such as participant attendance and training feedback.
- Conduct stakeholder interviews and needs analysis for training program
- Responsible for material creation and document management
- Conduct live and recorded digital training sessions
- Manage the training program and report attendance statistics
- Apply adult learning principles and the ADDIE model in developing the program
- Facilitate internal new hire onboarding training, as well as government customer training
Requirements:
- 5+ years' of experience with the ServiceNow platform
- 20-30 Slide decks created on the ServiceNow platform and different modules.
- Experience with Section 508 compliance.
- Strong Federal experience with different agencies.
- Excellent communication and presentation skills, with the ability to effectively communicate, and facilitate training sessions to diverse audiences.
- Strong analytical and problem-solving skills, with the ability to identify training needs and develop effective solutions.
- Knowledge of learning theory and instructional design principles
- Proficiency in using training development tools and software.
- Experience with virtual training platforms and e-learning development tools
- Experience with microlearning video development using Camtasia.
- Ability to work independently and in a team environment, with a focus on achieving results.
- Excellent oral and written skills.
- Ability to travel as required
Benefits:
- Extremely competitive salary
- 95% employer paid for employee medical, dental, & vison coverages
- 100% employer paid for employee life, STD & LTD disability coverages
- 401k with company match and profit sharing
- Flexible Spending Account (FSA) for dependent & health care
- 11 standard holidays & 3 weeks of annual leave
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