ServiceNow System Administrator
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
ServiceNow System Administrator supporting the administration and enhancement of the IRC’s ServiceNow platform. Providing Tier 1 and Tier 2 support while collaborating with IT teams and stakeholders.
Responsibilities:
- Support the administration, configuration, maintenance, documentation, reporting, testing, and end-user support of the IRC’s ServiceNow platform.
- Provide Tier 1 and Tier 2 end-user support for ServiceNow-related incidents, requests, access issues, reporting questions, catalog items, and basic configuration issues.
- Administer and maintain core ServiceNow platform components, including users, groups, roles, assignment groups, forms, lists, tables, reports, dashboards, notifications, and knowledge articles.
- Configure and maintain ServiceNow solutions across core modules, including Incident, Problem, Change, Service Catalog, Request Management, and Knowledge Management.
- Support configuration and enhancement of catalog items, record producers, workflows, approvals, forms, reports, dashboards, and automation using ServiceNow configuration tools and Flow Designer.
- Assist with ServiceNow scripting and platform customizations under the technical direction of the Senior System Administrator.
- Support, maintain, test, and troubleshoot ServiceNow integrations with other enterprise systems.
- Collaborate with stakeholders, IT teams, product owners, and the Senior System Administrator to gather requirements, document user stories, clarify issues, and support delivery of ServiceNow enhancements.
- Participate in Quality Assurance, regression testing, release validation, and User Acceptance Testing.
Requirements:
- Bachelor’s degree in computer science, Information Systems, or a related field, or equivalent professional experience.
- Minimum of 3 years of hands-on experience with ServiceNow administration.
- ServiceNow Certified System Administrator certification required.
- Experience supporting core ServiceNow modules such as Incident, Problem, Change, Service Catalog, Request Management, and Knowledge Management.
- Experience with user administration, group management, role assignments, access support, and basic security administration.
- Experience configuring and maintaining ServiceNow forms, lists, tables, catalog items, record producers, reports, dashboards, workflows, and notifications.
- Basic to intermediate JavaScript experience within the ServiceNow platform, including exposure to Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and scheduled jobs.
- Experience supporting testing, release validation, documentation, and end-user training.
- Strong analytical, troubleshooting, communication, and documentation skills.
- Ability to work collaboratively with technical teams, business stakeholders, and end users.
Benefits:
- Health insurance
- Professional development opportunities
- Flexible working hours
Similar Jobs
Senior Solution Architect – Workday, ServiceNow HRSD Integration Specialist
Senior Solution Architect leading HR transformation for enterprise clients with Workday and ServiceNow expertise. Designing integrated solutions and serving as a trusted advisor in complex enterprise architecture.
ServiceNow Technical PM – Delivery Manager
Technical PM/delivery manager with 7+ years’ federal contract experience. Overseeing ServiceNow projects while ensuring quality and compliance.
ServiceNow Training Specialist
Senior Organizational Change Management Training Specialist responsible for training strategies supporting ServiceNow program. Collaborating with stakeholders and analyzing training needs.
Senior ServiceNow Developer – Architect
Senior ServiceNow Developer/Architect managing O&M and enhancements for Library of Congress ServiceNow applications. Requires extensive ServiceNow and IT experience with a focus on scoped applications.
Senior ServiceNow Dev Lead
Senior Consultant in ServiceNow ITAM/SAM focusing on client solutions and software compliance. Leading development and mentoring within EY's global team.
ServiceNow Developer – Junior, Senior
Junior and Senior ServiceNow Developers needed to support U.S. Department of Veterans Affairs EHR modernization program. Responsibilities include development, integration, and collaboration with technical teams on healthcare solutions.
ServiceNow Developer I
ServiceNow Developer I contributing to Pax8's AI journey and developing innovative ServiceNow solutions. Playing a role in improving operational efficiency and enhancing partner experiences.
Lead ServiceNow Developer
ServiceNow Developer configuring and implementing solutions for federal clients. Collaborating with IT teams and maintaining high standards of project execution and client satisfaction.
ServiceNow Business Analyst
ServiceNow Business Analyst supporting federal government projects. Gathering and analyzing business requirements while working closely with stakeholders and development teams.
ServiceNow Developer – HRSD
ServiceNow Developer handling design, build, and customization of HR applications at BCMC. Supporting customer operations with extensive process and technical integration expertise.
Senior Principal, ServiceNow Developer
Senior Principal ServiceNow Developer with deep expertise in ServiceNow design and development. Collaborate on ITSM environment to ensure stability and success of the platform.
Senior ServiceNow Developer
Senior ServiceNow Developer assisting with implementation and configuration tasks for ServiceNow platform. Collaborating with technical teams and business stakeholders to optimize the system and enhance self-service capabilities.
ServiceNow Platform Administrator
Certified ServiceNow Platform Administrator needed for US Government client in Raleigh, NC. Role involves day-to-day administration and support of the ServiceNow platform.
ServiceNow Developer – Senior
Senior ServiceNow Developer configuring and customizing solutions on the ServiceNow platform for various business requirements. Collaborating with teams to enhance operational efficiency through integrated solutions.
Senior Solution Engineer – ServiceNow, Armis
Sr. Solution Engineer responsible for Armis deployment, integration, and operationalization in enterprise environments. Collaborating with various teams to design and implement security solutions.
ServiceNow Analyst – ITSM, ITOM, CMDB, HAM – Senior
Analista ServiceNow (ITSM / ITOM / CMDB / HAM) - Sênior em âmbito remoto. O trabalho envolve administração e suporte da plataforma ServiceNow.
ServiceNow Manager
ServiceNow Manager overseeing delivery and operation of the ServiceNow platform at Grow Financial Federal Credit Union. Managing services and ensuring effective operation and delivery across the organization.
ServiceNow CMDB Senior Manager – Architect
ServiceNow CMDB Senior Manager/Architect overseeing operational maturity and governance of the ServiceNow CMDB platform. Ensuring data integrity and alignment with enterprise architecture standards in a global context.
Shared Services Systems Analyst – ServiceNow
ServiceNow Analyst responsible for optimizing HR processes through technology and collaboration at Envision. Delivering hands-on support and driving continuous improvements in HR operations.
ServiceNow Administrator – Architect
ServiceNow Administrator at GDIT responsible for platform administration and optimization for USPS. Supporting business operations and IT Service Management requirements with deep technical expertise.