Onboarding Administrator – Business Applications

Posted 15hrs ago

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Job Description

Remote onboarding administrator supporting Moneybase’s corporate customer KYC applications. Managing documents, data entry, SLA tracking, and analyst case preparation.

Responsibilities:

  • Support Onboarding Analysts with administrative workloads for business customer applications
  • Log and track incoming business applications in Freshdesk and internal registers
  • Collect and chase outstanding documents from applicants and intermediaries against SLA deadlines
  • Perform first-pass data entry and format applicant information into onboarding case templates
  • Run standard non-judgemental document checks and flag anomalies to Analysts
  • Maintain accurate case status in the SLA tracker and escalate approaching or breached cases
  • Prepare files for onboarding committee review
  • Support jurisdictional document research under Analyst guidance
  • Maintain document filing and version control for audit-ready case files
  • Provide ad hoc administrative support to the wider Fraud & Onboarding team

Requirements:

  • Strong organisational skills and comfort working against SLA deadlines in a high-volume environment
  • High attention to detail
  • Comfortable with document-heavy admin work and repetitive checking
  • Good written English; able to chase third parties professionally and persistently
  • Proficient in Excel/Google Sheets
  • Freshdesk or similar ticketing tool experience is a plus
  • Prior exposure to onboarding, KYC, or financial services admin is advantageous but not required
  • Reliable and able to manage the queue independently

Benefits:

  • Ongoing internal training
  • External training opportunities
  • Study Leave
  • Sponsorship schemes for further studies
  • Opportunities for career growth
  • Free health insurance
  • Gym Subsidy
  • Performance bonus
  • Employee referral incentive