Onboarding Manager
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Job Description
Onboarding Manager guiding beauty and wellness business owners through software transition at Mangomint. Manage onboarding for 25-30 new accounts monthly, ensuring customer success and satisfaction.
Responsibilities:
- Guide customers through the adoption of Mangomint by managing their onboarding journey, documenting goals, providing product training via virtual meetings, and configuring their accounts for a smooth rollout
- Leverage beauty/wellness industry knowledge to provide relevant guidance and build credibility with business owners
- Identify and focus on accounts showing clear activation potential, investing energy where there's highest engagement
- Connect Mangomint features directly to customer pain points and business goals
- Confidently position Mangomint Payment Processing as a core part of activation, connecting it directly to customer business goals
- Create tailored onboarding plans that prioritize the most valuable features first
- Collaborate with cross-functional teams, including engineering, product, sales, and marketing, to continuously improve the onboarding experience and address customer feedback
Requirements:
- 3+ years of experience in the beauty/wellness industry as a service provider, salon/spa manager, or industry operations role
- Proven track record helping customers through complex transitions or implementations
- Someone who thrives in a fast-paced, high-growth environment with evolving processes and expectations
- A performance-driven mindset- you are motivated by metrics, comfortable with accountability, and energized by challenging targets
- A resourceful problem-solver who seeks solutions before escalating questions. Someone who speaks up when seeing issues, admits mistakes, and focuses on solutions
- Skilled process management - ability to manage and direct the entire onboarding journey, not just executing individual tasks
- Tech savvy- comfortable with Slack, text messaging, video calls, and multiple communication platforms, plus the ability to master new software and teach complex concepts to business owners
Benefits:
- Health, dental, vision, life & LTD insurance
- Generous monthly wellness budget for gym memberships, yoga, etc.
- Premium subscription to the Calm app
- One Medical membership
- Flexible and unlimited PTO
- 401k plan available (no matching)
- Employee stock option program
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