Operational Excellence Manager
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Job Description
Operational Excellence Manager leading EdgeUno's operational excellence strategy across all business areas. Driving continuous improvement and process governance for scalable growth in Latin America.
Responsibilities:
- Develop and implement a company wide continuous improvement strategy aligned with business priorities
- Partner with leadership to align operational excellence initiatives with revenue, scalability, and profitability objectives
- Act as a transformation leader promoting a culture of operational discipline and accountability
- Identify, analyze, and prioritize processes to streamline and optimize efficiency
- Lead cross functional teams to conduct process mapping, root cause analysis, and performance diagnostics
- Design and implement process improvement projects using Lean, Six Sigma, and other relevant methodologies
- Detect and implement opportunities for digitalization and automation
- Ensure sustainability of improvements through structured follow up and post implementation reviews
- Develop and maintain end to end process flowcharts and documentation accessible across the organization
- Define acceptance criteria, control points, and process standards
- Monitor adherence to established processes and intervene where discipline breaks down
- Ensure maintenance and updates of the Business Process Architecture and Integrated Management Systems, including relevant certifications
- Define, implement, and maintain KPIs to monitor operational performance and project impact
- Develop dashboards and structured reporting to track efficiency, cost reduction, and service quality
- Provide regular executive level reporting on progress, risks, and improvement outcomes
- Establish and oversee quality assurance processes across operational workflows
- Implement and monitor quality control measures to ensure compliance with defined standards
- Collaborate with stakeholders to continuously improve product and service quality
- Engage proactively with business areas to understand objectives, constraints, and challenges
- Analyze requirements to solve complex business problems through systems and technology
- Collaborate with Solution Architects and internal teams to ensure operational feasibility of solutions
- Research and evaluate new technological tools to improve scalability and efficiency
- Lead and facilitate change initiatives across departments
- Act as a change agent to embed continuous improvement principles into daily operations
- Negotiate and mediate with technical and business areas to align improvement roadmaps and action plans
- Support business leaders in best practices related to organization design, delegation, decision making, and team structure
- Develop and deliver training programs on operational excellence methodologies and process standards
- Coach leaders and teams on structured execution, KPI ownership, and accountability
- Maintain documentation and knowledge materials to institutionalize best practices
Requirements:
- Advanced English C1 or higher
- 8+ years of experience in Operational Excellence, Process Transformation, Consulting, or Operations leadership roles
- Proven track record implementing Lean, Six Sigma, or equivalent methodologies
- Strong experience designing KPIs and performance dashboards
- Experience building and maintaining process architecture and governance frameworks
- Demonstrated success leading cross functional transformation initiatives
- Experience with Integrated Management Systems and certification environments
- Experience in telecom, cloud, infrastructure, or data center sectors
- Strong analytical and systems thinking capability
- Experience working in technology driven or infrastructure environments
- Nice to Have Certification in Lean, Six Sigma, PMP, or similar frameworks
- Exposure to high growth, multi country LATAM operations
Benefits:
- Regional scope with high organizational impact
- Opportunity to institutionalize operational discipline in a fast growing company
- Direct exposure to senior leadership and strategic decision making
- Collaborative, execution driven environment
- Competitive compensation aligned with senior leadership scope
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