Operations Director
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Job Description
Operations Director overseeing operational enforcement for SiteCare. Ensuring commitment tracking and accountability across teams while maintaining client experience.
Responsibilities:
- Run the company’s operating cadence, including weekly meetings, scorecards, and follow-through.
- Ensure commitments made by Account Managers, Developers, and Marketing are completed as promised.
- Call out missed commitments directly and professionally.
- Create a culture where ownership is expected and enforced.
- Enforce standards for onboarding, support, and project delivery.
- Eliminate overdue tickets and recurring delivery breakdowns.
- Ensure client experience remains consistent and reliable.
- Maintain clear visibility into delivery health, workload, and execution risk.
Requirements:
- Experience leading operations or delivery teams in a services, SaaS, or agency-style business.
- A track record of enforcing standards and holding people accountable.
- Comfort having direct, sometimes uncomfortable conversations.
- Strong judgment and the confidence to act without consensus.
- The ability to bring order without bureaucracy.
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