Operations Lead, Russian Speaker
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Job Description
Operations Lead overseeing daily operational performance for NYC-based mobility company. Focused on mechanics productivity, inventory management, logistics coordination, and cross-functional alignment.
Responsibilities:
- Track and analyze daily performance (points, KPIs, efficiency) across all mechanics
- Maintain and update performance tracking systems and reports
- Follow up directly with underperforming mechanics to identify issues and drive improvement
- Provide daily performance summaries and insights to management
- Support disciplinary processes (notices, attendance tracking, call-outs, etc.)
- Assist with scheduling, coverage planning, and cross-location staffing
- Own and maintain inventory tracking system for parts and accessories across all locations
- Analyze stock levels, usage trends, and forecast demand
- Initiate and manage transfer requests between warehouse and stores
- Prevent stock shortages through proactive planning and communication
- Support and oversee inventory counts and audits
- Plan and coordinate transfers of bikes, batteries, and parts between locations
- Work closely with logistics to ensure readiness on both shipping and receiving sides
- Monitor bike availability across locations and align supply with demand
- Oversee movement of damaged bikes, batteries, and scrap
- Communicate daily with store teams to align on priorities and production targets
- Assign workload to key locations (especially main warehouse/store with highest mechanic capacity)
- Monitor repair flow, turnaround time, and operational bottlenecks
- Ensure stores are properly equipped to meet demand and avoid lost sales
- Onboard new mechanics on ERP basics and operational workflows
- Train store managers on inventory tools and transfer request processes
- Provide ongoing support and guidance on systems and procedures
- Act as a bridge between stores, logistics, procurement, legal, and leadership
- Resolve operational issues and conflicts in real time
- Support escalation handling and critical decision-making
- Track decommissioned bikes and maintain structured reporting
- Monitor fleet health, availability, and repair pipeline
- Support leadership with data for operational decisions
- Manage key B2B client (DutchX) operations end-to-end
- Coordinate repairs, logistics, and communication with client
- Handle escalations and ensure service quality
- Align internal teams to support client needs
Requirements:
- Strong analytical thinking and data-driven decision making
- High ownership and accountability
- Ability to manage multiple workflows simultaneously
- Clear and effective communication across different teams
- Problem-solving under pressure in fast-paced environment
- Operational planning and prioritization
- Basic training and coaching skills
- Experience with ERP systems and operational tools (preferred)
- Native/Fluent Russian speaker
- Excellent knowledge of English (C1-C2 level)
Benefits:
- Competitive salary with performance bonuses
- Friendly and supportive team
- Opportunity to work and grow professionally at an international level
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