Operations Engineer, BizTech
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Job Description
Operations Engineer applying AI in BizTech for operational health at Airbnb. Managing tickets, incident response, and automating workflows with AI assistance.
Responsibilities:
- Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect
- Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in real time
- Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability, and data quality, flagging gaps as they emerge
- Use AI-assisted tools (e.g., Claude, Copilot) to speed up triage, root-cause analysis, scripting, and documentation — while knowing when a problem needs hands-on judgment instead
- Write and maintain code in general-purpose languages (Python, Go, JavaScript, TypeScript, Bash) to automate operational workflows
- Partner with global stakeholder teams to drive issues to resolution
Requirements:
- 3+ years of experience with observability and metrics tooling (e.g., Prometheus, Grafana, Datadog, ElasticSearch)
- 3+ years working with data querying and pipelines (e.g., SQL, Airflow, Trino, SQS)
- Working knowledge of network fundamentals and hardware (e.g., Cisco, Palo Alto)
- Experience with Infrastructure as Code
- Hands-on experience with CI/CD and automation tooling (e.g., Jenkins, ArgoCD, GitHub Actions) across AWS, GCP, or Oracle Cloud
- Comfort working in ticket/workflow-driven environments using Jira and Confluence
- Experience supporting enterprise SaaS tools (e.g., Salesforce, Workday) and SSO/identity integration (e.g., Okta) is a plus.
Benefits:
- This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
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