Support Operations Associate
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Operations Support Associate resolving software issues at Dynatron, enhancing customer support in a remote-first environment. Engaging in technical troubleshooting and collaboration to ensure satisfaction.
Responsibilities:
- Manage inbound phone calls, emails, and support cases
- Investigate customer issues and provide technical assistance
- Document troubleshooting steps and ensure customer issues are resolved
- Collaborate with teammates for complex customer issues
Requirements:
- Experience in customer support
- Strong analytical problem solving abilities
- Comfortable working with ambiguity
- Technical proficiency with software applications
- Familiarity with Windows and Microsoft Office
- Ability to maintain strong documentation habits
- Excellent communication skills with a customer service mindset
Benefits:
- Comprehensive health, dental, and vision insurance
- Equity participation through Dynatron's Equity Incentive Plan
- 401(k) with competitive company match
- Flexible PTO policy and 11 paid holidays
- Employer-paid disability and life insurance
- Home office setup support
- Ongoing training and professional development
Similar Jobs
Associate, Strategy and Operations
Associate role in Strategy and Operations focusing on product and quality strategy for logistics at DoorDash. Involves monitoring service quality and performing business analysis.
VP, Platform Strategy – Operations
VP, Platform Strategy & Operations leading strategic roadmap synthesis and prioritization processes. Focused on platform modernization and client value delivery at S&P Global.
COBRA Operations Specialist I
Operations Specialist responsible for COBRA plan setup and member accounts at WEX. Processing forms and troubleshooting within the COBRA functionality and improving processes.
Senior Director, Operations Excellence
Senior Director driving operational strategy and business excellence for CyrusOne's global data center operations. Leading cross-functional initiatives to improve safety, reliability, and customer experience.
Partnership Operations Analyst
Partnership Operations Analyst at Workstreet managing sales operations in a remote work setting. Collaborating with sales teams and overseeing contract management and data integrity.
Partnership Operations Analyst
Partnership Operations Analyst managing contract creation and supporting GTM teams at Workstreet. Ensuring data integrity and driving deal closure workflows in a fast-paced environment.
Global Channel Sales Operations Advisor
Channel Operations Advisor at Netwrix managing global partner program and Salesforce operations. Responsibilities include driving efficiency and governance within channel partner ecosystem.
Special Operations Website Specialist – SpecOps
Special Operations Website Specialist managing escalations and improving workflows in automotive marketing. Collaborating across internal teams to drive resolution and operational efficiency.
VP, Operations
VP of Operations for Flourish Health, building scalable operational systems in youth mental healthcare. Leading people, clinical, and compliance operations to deliver exceptional care.
Operations Manager
Operations Manager in the Salesforce BizOps team managing federal financial controls and driving audit risk management. Collaborating between Delivery Operations, Accounting, Legal Counsel, and PMOs.
Operations Coordinator
Operations Coordinator ensuring smooth daily operations across the commercial delivery network. Overseeing deployments and resolving operational issues for robotic delivery services in cities.
Deputy Editor – Moto
Deputy Editor overseeing motorcycle coverage at TopSpeed.com. Leading a team of writers and ensuring high-quality content in fast-paced digital publishing.
Operations Strategy Associate
Operations Strategy Associate building processes and predictive analytics for a healthcare staffing marketplace. Role involves redesigning outreach, vendor onboarding, and managing operations teams.
Manager – Coding Operations
Manager of Coding Operations responsible for coding services, ensuring compliance, and achieving quality benchmarks in healthcare organization. Leading coding team and collaborating for optimal reimbursement and operational efficiency.
Operations Associate
Operations Associate at Mitratech delivering support for law firms via inquiries and ticketing systems. Coordinating tasks and maintaining effective communication with team members and clients.
Associate II, Training – Ops Performance Enablement
Design and deliver onboarding and performance readiness solutions as Associate II, Training at Protective. Focus on learning and development across Claims, Customer Support, and Dealer Services.
BPO Operations Analyst
Financial Operations Analyst managing governance and process improvement for Finance operations. Responsibilities include coordination, documentation, and stakeholder engagement in a BPO setting.
Manager, Care Management Operations
Manager of Care Management Operations at Curana Health overseeing care management activities, ensuring high-quality, patient-centered services while supporting strategic initiatives.
Head of Operations
Head of Operations overseeing daily activities and compliance for Kraken’s EMI in Ireland. Driving operational efficiency and managing team dynamics to meet regulatory requirements.
Regional Operations Director, RN License
Regional Operations Director managing the healthcare operations for multiple acute programs in the U.S. Ensuring high quality patient care and compliance in a leading kidney care provider.