Operations Manager – Pod Lead
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Job Description
Operations Manager leading remote pods of Amazon Account Specialists for RocketAMS, an Australian e-commerce agency. Coaching teams, ensuring quality, managing workloads, and supporting client accounts.
Responsibilities:
- Lead a small team (pod) of Account Specialists managing clients’ Amazon accounts
- Run the pod’s weekly routine, including 1:1s, stand-ups, and team meetings
- Coach team members through weekly 1:1s and clear, honest feedback
- Run performance conversations and raise issues early with evidence
- Check client work for quality before delivery
- Plan team workload, review timesheets, and arrange leave cover
- Train new Account Specialists from start to finish
- Manage one to two client accounts directly
- Learn Amazon basics and company processes during the first 30 days
- Support pod operations, answer team questions, run stand-ups, and co-run 1:1s during days 31 to 60
- Independently run the pod’s weekly routine and 1:1s and lead a first performance conversation during days 61 to 90
- Participate in the application review, screening call, interview, trial task, and final interview process
Requirements:
- Experience managing a team, ideally a remote team
- Proof you’ve grown or improved a team, process, or function
- Experience running performance conversations
- A coaching style that’s supportive but firm; ability to identify when someone needs training versus more effort and act accordingly
- Strong attention to detail and quality
- Ability to learn new things quickly
- Strong written and spoken English
- Available to work 07:00 to 16:00 Manila time, full-time
- Reliable internet and a quiet place to work from home
- Amazon Seller Central or Vendor Central experience (nice to have)
- E-commerce or agency experience (nice to have)
Benefits:
- Paid Time Off
- Work From Home
- Training & Development
- Private Health Insurance After 12 Months
- Day Shift - 7am to 4pm PH Time
- Structured training
- Clear path to Pod Lead
- Salary rises to AUD 1,350 a month once signed off as Pod Lead (usually within six months)
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