Order Manager – Linguistic Validation

Posted 23ds ago

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Job Description

Order Manager coordinating translation projects for healthcare communication at CQ fluency. Processing requests and managing vendor interactions while maintaining quality and compliance standards.

Responsibilities:

  • Process and coordinate translation standard and complex requests with existing vendors
  • Manage tasks such as order clarification, order processing, allocation, deadline monitoring, query management, new invoice processing
  • Review clients’ requests and assess needs for additional information, e.g., editable formats, data preparation, compilation of glossaries, previously translated similar documents, list of acronyms, technical terminology, and translation memories
  • Coordinate extensive, multilingual translation projects
  • Follow established processes to ensure adherence to restrictions around sensitive data and information
  • Handle customers’ feedback and complaints/escalations operationally and as first point of contact
  • Perform all daily, weekly and monthly administrative tasks as determined by the OM team lead.

Requirements:

  • Minimum three years of experience in translation industry
  • Proficient use of CAT tools and XTM
  • Outstanding verbal and written communication skills
  • Commitment to professional customer service
  • Strong sense of task prioritization based on urgency and importance
  • Able to juggle multiple tasks and work well under pressure in a fast-paced environment
  • Energetic self-starter with initiative and creative approach to problem solving
  • Fluency in English and preferably a second language
  • Bachelor's degree or higher from an accredited institution

Benefits:

  • Professional customer service
  • Positive attitude
  • Team player
  • Good proficiency in translation tools
  • Experience with Linguistic Validation processes
  • Strong computer skills including MS Office and Internet applications