Partner Program Manager
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Job Description
Partner Program Manager supporting partnership programs for BambooHR’s people intelligence HR platform. Coordinating tools, documentation, workflows, KPIs, and cross-functional operations.
Responsibilities:
- Support execution and day-to-day operations of partnership programs
- Maintain partner-facing tools, documentation, internal resources, user guides, and program materials
- Configure, test, and troubleshoot partner-facing tools and platforms
- Map and document partner journeys and internal workflows
- Coordinate updates, meetings, timelines, dependencies, and action items across Product, Engineering, Operations, Sales, and other cross-functional teams
- Compile, organize, and report program data and KPIs, including partner adoption, tool utilization, and satisfaction
- Support recurring reporting processes and provide stakeholders with timely program-performance visibility
- Draft and distribute internal and partner-facing communications about program, tool, and workflow updates
- Communicate progress, risks, blockers, and timeline changes to stakeholders
- Identify improvements to documentation, workflows, execution accuracy, and scalable program operations
Requirements:
- 1–3 years of experience in partnerships, program coordination, business operations, sales or revenue operations, customer experience, project coordination, or a related area
- Strong organizational and prioritization skills
- Excellent attention to detail
- Strong written and verbal communication skills
- Ability to coordinate cross-functional work, track action items and dependencies, and follow projects through to completion
- Comfort learning and supporting new tools, platforms, workflows, and business processes
- Analytical and problem-solving skills
- Ability to work effectively in a fast-moving environment while adapting to evolving priorities
- Collaborative mindset and interest in creating positive experiences for partners and internal stakeholders
- Sound judgment and ability to recognize when issues should be resolved independently or escalated
- Employment is contingent on passing background and credit checks
- Experience supporting partner, channel, alliance, marketplace, or integration programs
- Experience in partner operations, partner enablement, sales operations, revenue operations, or a similar operational function
- Familiarity with partner relationship management platforms, CRM systems, project management tools, or other partner-facing technology
- Experience testing or troubleshooting business tools and documenting technical processes
- Experience creating user guides, process documentation, workflow maps, or enablement resources
- Familiarity with partner-program metrics such as adoption, engagement, tool utilization, satisfaction, or partner-sourced performance
- Experience building or maintaining recurring reports and dashboards
- Experience identifying workflow friction and recommending process improvements
- Experience coordinating work across Product, Engineering, Operations, and Sales teams
Benefits:
- Comprehensive health, life, and disability insurance
- Generous leave policies including 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off
- 401k plan with up to 6% company match
- $2000 Paid-Paid Vacation bonus
- EAP through Headspace
- Great Company Culture recognized by multiple organizations
- Competitive benefits
- Professional development
- Flexibility to thrive both in and outside the office
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