Partner Success Manager
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Job Description
Customer Success Manager at Huntress driving partner satisfaction and retention through strong relationships and support for cybersecurity solutions. Aiming for business expansion and loyalty among partners.
Responsibilities:
- Manage a book of business that consists of several hundred partners and customers with the goal of maintaining and growing, along with minimising churn
- Work with partners to be a trusted advisor and deliver solutions that increase customer satisfaction, grow partner adoption, and deliver exceptional quality service
- Build and maintain strong relationships with multiple contacts within assigned partner organisations
- Work collaboratively with the team to achieve goals around partner retention, expansion, and satisfaction
- Help devise creative and valuable ways to engage with partners
Requirements:
- 2+ years of experience in a partner-facing role, ideally in a sales or customer success
- Knowledge of the MSP space is a plus, preferably related to the cyber-security industry
- Experience in working with Salesforce or a similar CRM
- Ability to deliver customer and partner engagement in a professional manner with strong written and verbal communication skills
- Strong organisational skills with the ability to work in a hyper-growth environment
- Ability to manage multiple priorities and a large book of business
- Strong ability to execute customer success strategies and initiatives across all accounts
- Strong bias to action and ability to get things done efficiently and effectively
Benefits:
- Fully remote work
- At least one annual trip to the US for Summer Summit, with additional local events in Australia!
- New starter home office set up reimbursement ($800 AUD)
- 12 weeks paid parental leave for both primary and secondary carers
- Digital monthly reimbursement ($185 AUD)
- Subsidised private health insurance through our preferred provider
- Stock options for all full-time employees
- Access to the BetterUp platform for coaching, personal, and professional growth
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