Patient Billing Associate – Collections
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Job Description
Billing Associate managing patient billing and collections for Kestra's healthcare services. Collaborating with collections director and customer support teams to enhance patient experience.
Responsibilities:
- Ensure patients statements are generating appropriately
- Supports call center operations by receiving patient inbound calls
- Works with the patient to establish payment terms
- Utilize various RCM systems to assist with payments
- Research and resolve patient billing concerns
- Identify if specific receivables qualify as refunds, adjustments or write-offs
- Initiate patient outbound calls to drive collections
- Identify and communicate issues leading to patient complaints
- Review and complete daily/weekly tasks to achieve collection goals
- Assist in the development of training materials
Requirements:
- 5 years of experience in the healthcare billing and/or collection environment
- 3 years of experience in healthcare customer service environment
- Proficiency with Microsoft Office Word, Excel, and PowerPoint
- 1 year in DME/HME environment (preferred)
- Experience with Bonafide and/or CollectPlus (preferred)
- Experience with Salesforce (preferred)
Benefits:
- Medical
- Dental
- 401K with Match
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