Patient Care Coordinator, Specialty Pharmacy
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Job Description
Patient Care Coordinator managing patient cases and specialty pharmacy operations. Support patient onboarding, maintain records, and collaborate with healthcare professionals.
Responsibilities:
- Serve as the primary coordinator for patient cases
- Ensure smooth progression from referral through therapy completion
- Support specialty pharmacy operations by completing prior authorization documentation, scheduling medication deliveries, and facilitating document retrieval
- Provide exceptional customer service in a phone-based environment
- Perform claim adjudication tasks including prior authorizations, billing, and eligibility checks
- Collaborate with pharmacists, technicians, and healthcare professionals
- Conduct welcome calls and outreach to help new patients successfully onboard
- Maintain accurate, organized patient records from initial contact through benefit verification, therapy initiation, follow-up, and case closure
- Use multiple software platforms to manage authorizations, medication profiles, and patient communication
- Assist with patient questions and serve as backup during high-volume periods
Requirements:
- High school diploma or equivalent
- Registered Pharmacy Technician licensure
- Minimum of 2 years of healthcare or specialty pharmacy experience
- Strong computer proficiency including Windows, Excel, and Word
- Comfortable working in a phone-based environment
- Strong verbal and written communication skills
- Ability to work independently and collaboratively while staying organized in a fast-paced environment
- Preferred: National Certified Pharmacy Technician (PTCB)
- Preferred licensure in AL, FL, TN, MT, OH, TX, or NY
- Willingness to obtain registration in additional states
- Knowledge of pharmacy terminology, insurance processes, medical terminology, and basic pharmaceutical law
Benefits:
- Medical benefits
- Vision benefits
- Dental benefits
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- 18 days of paid time off per year
- Paid holidays
- Leaves of absence
- Annual bonus plan
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