Patient Service Associate
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Job Description
Patient Service Associate verifying payer benefits and gathering intake data remotely. Updating healthcare coverage records, case notes, and CRM information for TEKsystems clients.
Responsibilities:
- Make outbound calls to payers to verify benefits and gather missing intake information
- Document coverage details in the Summary of Benefits
- Update case notes in the Lynk system to reflect status and actions taken
- Make payer calls and update information in the CRM
Requirements:
- Experience working from home
- Outbound call experience
- Experience speaking with payers
- Internet speed confirmed
- Secure workplace
- Experience with call monitoring and QA review of calls
- Experience learning new systems
- Greater than one year of experience in a patient services/call center environment
- Customer Relationship Management (CRM) software proficiency
- Multi-line telephone experience
- Laptop device, two monitors, docking station, mouse and keyboard, headset, and necessary cords
- Intermediate-level experience
- Ability to work as a contractor
Benefits:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
- Voluntary Life & AD&D insurance for the employee and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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