Patient Support Specialist
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Job Description
Patient Support Specialist at Geode Health resolving patient inquiries and scheduling appointments. Ensure quality service and maintain patient confidentiality in a growing healthcare environment.
Responsibilities:
- Schedule appointments for new and established patients while considering patient insurance, schedule templates and patient/provider preferences
- Monitor multi-channel inbound patient requests to ensure timely response and accurate resolutions
- Work with patients and insurance carriers to resolve patient billing inquiries
- Responsible for maintaining individual and departmental goals including Average Handle Time, Service Level, Abandonment Rate, Call Quality, and others
- Maintain confidentiality of all patient information with a full understanding of HIPAA requirements
- Demonstrates flexibility to meet the needs of all internal and external customers including changes to workflows, work volume and work schedules
- Other duties as assigned
Requirements:
- 2-4 years in a healthcare environment required, preferably in billing, front office administration or call center
- Must possess strong conflict resolution skills and the ability to multi-task while maintaining the highest-level of quality in every patient interaction
- High School diploma or GED required
Benefits:
- Competitive compensation
- Flexible schedule
- In-person and virtual patient visits
- Comprehensive admin support (front office, accounting, finance, payroll, HR, etc)
- Professional development opportunities
- Clinical community, support, and leadership
- Medical, dental and vision benefits
- Life insurance
- Short and long-term disability
- Paid vacation and holidays
- Matching 401k plan
- State of the art technology
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