Pharmacy Operations Lead Representative
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Job Description
Pharmacy Operations Lead Rep handling client inquiries and issues regarding PowerGridRx. Optimizing pharmacy workflow and providing support for institutional pharmacy technicians.
Responsibilities:
- Operates as a Client Support/Support Shift Lead and is the first line contact for clients
- Triage client, pharmacist, and TSS connectivity or PowerGridRx problems
- Create Zendesk tickets and follow through with them
- Direct the client to the correct point of contact when required
- Provide TSS staffing services
- Assist with TSS training and understanding intervention documentation
- Monitor queues to assist pharmacists in decreasing turnaround time
- Optimize pharmacy workflow by contacting clients on behalf of the pharmacist
- Maintain accurate records of interactions and issues
- Facilitate pharmacist communication when access is interrupted
- Coordinate pharmacist coverage during emergencies.
Requirements:
- Possession of high school diploma; bachelor’s degree, preferred
- Current National Certification and State license, required
- 1+ year experience as an institutional pharmacy technician
- Strong IT and troubleshooting experience, including using a ticketing system such as Zendesk
- Proficiency with office technology tools, including Microsoft Office (especially Outlook, Excel, and Word), Google Drive, internet, and email
- Able to work efficiently and independently
- Able to switch from one responsibility to another without it affecting customer service
- Available for emergency assistance
- Exceptional interpersonal and customer service skills.
Benefits:
- medical
- vision
- dental
- well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
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