Platform Operations Engineer
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Job Description
Platform Operations Engineer responsible for L2/L3 support of device management solutions and Azure VDI services. Collaborating with teams and driving problem investigations in Brazil region.
Responsibilities:
- Provide L2/L3 support for device management solutions (Intune managed laptops) and Azure based virtual desktop environments (VDI) services, including incident diagnosis and restoration.
- Manage service requests, configuration updates, and access provisioning in accordance with governance.
- Execute planned changes, maintenance, and deployments; validate outcomes and document results.
- Identify recurring issues; open and drive problem investigations through to permanent fixes.
- Maintain and improve runbooks, monitoring, and alerting to reduce mean time to detect/resolve.
- Collaborate with adjacent teams (network, identity, endpoints, security) for integrated troubleshooting.
- Support service reviews by providing metrics, trend analysis, and improvement recommendations.
- Ensure compliance with security, risk, and audit requirements relevant to the service set.
Requirements:
- 3+ years supporting enterprise platforms/applications in an operations or engineering role
- Strong operations mindset and structured troubleshooting for enterprise platforms/applications
- Experience working with ITSM processes and service governance
- Ability to manage multiple priorities, follow change discipline, and provide clear communications
- Comfort producing technical documentation and operational reporting.
- Experience supporting one or more of AMC/AVCC/RAPPS/EMS (as applicable in your environment)
- Scripting/automation skills to streamline operational tasks
- Experience with monitoring tools, log analysis, and incident response practices.
Benefits:
- On-call/after-hours: As required for major incidents and planned changes
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