Player Support Agent
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Player Support Agent supporting game developers’ and publishers’ communities for TransPerfect Gaming. Resolving player issues, moderating communities, and tracking support KPIs remotely across EMEA.
Responsibilities:
- Process ‘Calls for Help’ received from the supported community
- Become familiarized with supported games to resolve player requests
- Stay up to date with workflow, policy, and gameplay changes
- Use ticketing and social media platforms
- Find creative solutions to day-to-day issues
- Assist with reporting by tracking data on a form or spreadsheet
- Support managers with ad-hoc tasks
- Reach KPIs including Productivity, Quality, and Player Satisfaction
- Enforce community rules and treat players fairly
- Report issues or trends found in the game
Requirements:
- Native or professional level of English with excellent oral and written skills
- Excellent interpersonal and organizational skills
- Advanced knowledge of Google Workspace
- Ability to multitask, prioritize, and work independently with minimal supervision
- Knowledge of gaming social media platforms, including Reddit, Facebook, X, and Discord
- Passion for video games
- CV must be submitted in English
Benefits:
- The opportunity to hone and improve your skills
- Apply your talents to a diverse variety of engaging gaming projects
- Ongoing training and professional self-improvement opportunities
- A team of like-minded people in a fast-paced, multicultural environment
Similar Jobs
Player Support Agent, English
Remote English Player Support Agent assisting gamers for TransPerfect Gaming, a provider of player support and gaming services. Resolving player issues, enforcing community rules, and reporting game trends across diverse projects.
Player Support Agent
Remote Player Support Agent helping gamers for TransPerfect Gaming’s global game-support services. Resolving player issues, enforcing community rules, and tracking game trends across gaming projects.
Product Support Specialist – Customer-Facing
Product support specialist helping customers use SaaS software remotely in the Philippines. Troubleshooting product issues and guiding users via phone, live chat, and email.
Customer Support Specialist
Customer Support Specialist resolving B2B clients’ SaaS issues for Traild, an AI, automation, and payments infrastructure company. Troubleshooting software and partnering with Product and Engineering to improve finance operations.
Kundenbetreuung – Finanzbuchhaltung, FinTech
Kundenbetreuung für pathway solutions’ automatisierte Buchhaltungssoftware für eCommerce-Unternehmen. Unterstützung bei Finanzbuchhaltungsproblemen und Verbesserung der Kundenzufriedenheit per E-Mail und Video Call.
Online Chat Support Agent
Online Chat Support Agent handling fast, accurate customer conversations for a UK business. Resolving product, account, and order queries remotely from South Africa during UK business hours.
Customer Experience Manager, Federal – Splunk
Customer Experience Manager driving Federal customer adoption, value realization, and renewals for Cisco Splunk’s security and observability platform. Leading strategic customer plans, executive engagements, and AI-enabled optimization across U.S. accounts.
Armenian-English Bilingual Healthcare Customer Service Representative
Bilingual healthcare customer service representative supporting California consumers with benefit questions for TTEC. Resolving inquiries through calls, research, and clear guidance while working remotely from home.
German Speaking Customer Service Agent
German-speaking customer service agent supporting customers remotely in Greece for Mercier Consultancy Group, an international recruitment and BPO firm. Handling multilingual customer inquiries, resolving issues, maintaining CRM records, and meeting service quality standards.
French Speaking Customer Service Agent
French-speaking customer service agent supporting clients remotely in Greece for Mercier Consultancy Group, a European recruitment and BPO firm. Handling enquiries across phone, email, and live chat while maintaining CRM records and service-quality targets.
Finnish Speaking Customer Service Agent
Finnish-speaking customer service agent supporting clients via phone, email, and chat from Greece. Resolving issues, maintaining CRM records, and meeting customer satisfaction targets.
Estonian Speaking Customer Service Agent
Estonian-speaking customer service agent supporting clients remotely for Greece-based recruitment and BPO firm. Handling phone, email, and live-chat enquiries while recording cases in CRM systems.
Customer Service Agent, Danish
Danish-speaking customer service agent supporting customers remotely in Greece for Mercier Consultancy Group, an international recruitment and BPO firm. Handling phone, email, chat, CRM records, issue resolution, and customer satisfaction KPIs.
Croatian Speaking Customer Service Agent
Croatian-speaking customer service agent supporting clients remotely for Mercier Consultancy Group, a European recruitment and BPO firm. Resolving queries across telephone, email, and live chat while maintaining CRM records and service standards.
Atención al Cliente Full Time – Sin Experiencia
Asesor de atención al cliente 100% remoto para GEA Perú, empresa de servicios asistenciales y call center. Atendiendo clientes en turnos rotativos y cumpliendo metas de productividad.
Seasonal Support Specialist
H&R Block Support Specialist providing remote phone, email, and chat support for enterprise technology users. Resolving incidents, remotely troubleshooting desktops, and tracking customer requests end to end.
Seasonal Customer Care Agent
Seasonal Customer Care Agent supporting H&R Block’s online tax preparation and software clients remotely. Resolving incidents through phone, email, and chat while escalating security issues.
Commerce Platform Support Specialist
Commerce platform support specialist operating CloudBlue SaaS commerce solutions for HostPapa’s web hosting business. Supporting partner onboarding, integrations, automation, troubleshooting, and subscription operations.
Bilingual Healthcare Customer Service Representative, Arabic-English
Bilingual healthcare customer service representative helping California consumers navigate benefit questions for TTEC. Handling calls, researching answers, and delivering clear information remotely.
Customer Service Representative
Remote customer service representative supporting legal and identity protection members. Booking travel and managing client relationships as a flexible independent advisor.