German Speaking Customer Service Agent
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
German-speaking customer service agent supporting customers remotely in Greece for Mercier Consultancy Group, an international recruitment and BPO firm. Handling multilingual customer inquiries, resolving issues, maintaining CRM records, and meeting service quality standards.
Responsibilities:
- Serve as the primary point of contact for German-speaking customers via phone, email, and live chat
- Provide accurate, timely, and empathetic responses to customer queries, complaints, and service requests
- Diagnose and resolve customer issues at first point of contact, escalating complex cases when necessary
- Maintain detailed and accurate customer interaction records in the CRM system
- Identify customer experience improvements and share feedback with team leaders and quality assurance teams
- Collaborate with multilingual support teams
- Adhere to SLAs, quality benchmarks, and company policies
- Participate in ongoing training and coaching programmes
Requirements:
- Native or fluent German language proficiency, spoken and written, is essential
- Valid EU passport is mandatory
- Previous customer service, customer support services, or client-facing experience strongly preferred
- Excellent communication and active listening skills
- Strong computer literacy and ability to navigate multiple systems and platforms simultaneously
- Proactive, solution-oriented mindset with commitment to exceptional customer experience
- Good command of English is an advantage for internal communications and training
Benefits:
- Competitive Monthly Salary
- Fully Paid Training programme
- Comprehensive Health Insurance coverage
- Fully Paid Relocation Package, including flights, airport transfer, and hotel accommodation
- Monthly Performance Bonus
- 2 Extra Salaries Per Year in the form of a 13th and 14th salary
- A fully remote working setup within Greece
- A supportive, multicultural, and inclusive team environment
Similar Jobs
French Speaking Customer Service Agent
French-speaking customer service agent supporting clients remotely in Greece for Mercier Consultancy Group, a European recruitment and BPO firm. Handling enquiries across phone, email, and live chat while maintaining CRM records and service-quality targets.
Finnish Speaking Customer Service Agent
Finnish-speaking customer service agent supporting clients via phone, email, and chat from Greece. Resolving issues, maintaining CRM records, and meeting customer satisfaction targets.
Estonian Speaking Customer Service Agent
Estonian-speaking customer service agent supporting clients remotely for Greece-based recruitment and BPO firm. Handling phone, email, and live-chat enquiries while recording cases in CRM systems.
Customer Service Agent, Danish
Danish-speaking customer service agent supporting customers remotely in Greece for Mercier Consultancy Group, an international recruitment and BPO firm. Handling phone, email, chat, CRM records, issue resolution, and customer satisfaction KPIs.
Croatian Speaking Customer Service Agent
Croatian-speaking customer service agent supporting clients remotely for Mercier Consultancy Group, a European recruitment and BPO firm. Resolving queries across telephone, email, and live chat while maintaining CRM records and service standards.
Atención al Cliente Full Time – Sin Experiencia
Asesor de atención al cliente 100% remoto para GEA Perú, empresa de servicios asistenciales y call center. Atendiendo clientes en turnos rotativos y cumpliendo metas de productividad.
Seasonal Support Specialist
H&R Block Support Specialist providing remote phone, email, and chat support for enterprise technology users. Resolving incidents, remotely troubleshooting desktops, and tracking customer requests end to end.
Seasonal Customer Care Agent
Seasonal Customer Care Agent supporting H&R Block’s online tax preparation and software clients remotely. Resolving incidents through phone, email, and chat while escalating security issues.
Commerce Platform Support Specialist
Commerce platform support specialist operating CloudBlue SaaS commerce solutions for HostPapa’s web hosting business. Supporting partner onboarding, integrations, automation, troubleshooting, and subscription operations.
Bilingual Healthcare Customer Service Representative, Arabic-English
Bilingual healthcare customer service representative helping California consumers navigate benefit questions for TTEC. Handling calls, researching answers, and delivering clear information remotely.
Customer Service Representative
Remote customer service representative supporting legal and identity protection members. Booking travel and managing client relationships as a flexible independent advisor.
Customer Care Expert, Italian Speaking
Italian-speaking customer care experts supporting premium automotive clients remotely in Greece. Providing vehicle assistance, technical support, and luxury-standard service via phone, email, and chat.
Customer Experience Agent
Customer Experience Agent providing first-class support for Paraco Gas, a Northeast propane marketer. Handling inbound calls, resolving customer concerns, and offering proactive solutions remotely in New York.
Customer Support Specialist
Customer Support Specialist resolving payment-processing issues for Vehlo’s auto-repair merchants. Managing account updates, escalations, compliance guidance, and merchant communications across phone, email, and chat.
Italian Speaking Fitbit Products Support Specialist
Italian-speaking Fitbit support specialist assisting wearable-device users for Mercier Consultancy Group. Providing technical troubleshooting, health-feature guidance, CRM documentation, and product feedback for the Italian market.
Customer Service Professional – ServiceNow Workflow
ServiceNow users recording real support workflows for Terac’s paid research studies. Helping Terac, an AI expert-recruitment platform, identify service-desk friction and inefficiencies.
Customer Service Professional – Salesforce Marketing Cloud Workflows
Terac, which recruits and pays human experts for AI studies, seeks customer service professionals. Demonstrating Salesforce Marketing Cloud workflows via a paid screen-recording task.
Armenian-English Bilingual Healthcare Customer Service Representative
Bilingual healthcare customer service representative supporting California consumers with benefit questions for TTEC. Answering calls, researching systems, and explaining healthcare options remotely from a home workspace.
Bilingual Healthcare Customer Service Representative, Cantonese-English
Bilingual healthcare customer service representative supporting California consumers with benefit questions for TTEC. Resolving inquiries through calls, research, and clear guidance while maintaining quality in a remote home-based role.
Customer Care Representative
Customer Care Representative handling member, client, and facility calls for MTM Health’s transportation services. Managing 60–80 daily calls remotely from Texas while delivering personalized passenger support.