Finnish Speaking Customer Service Agent
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Job Description
Finnish-speaking customer service agent supporting clients via phone, email, and chat from Greece. Resolving issues, maintaining CRM records, and meeting customer satisfaction targets.
Responsibilities:
- Deliver prompt, professional, and empathetic customer support to Finnish-speaking clients via telephone, email, and live chat channels.
- Identify customer needs, troubleshoot issues, and provide effective solutions in line with company standards and policies.
- Maintain detailed records of customer interactions, enquiries, and resolutions using CRM and case management systems.
- Escalate complex or unresolved issues to appropriate departments or senior support teams.
- Meet and exceed performance targets, including response times, customer satisfaction scores, and quality assurance benchmarks.
- Stay up to date with product and service knowledge, training materials, and internal process updates.
- Collaborate with team members and supervisors to improve customer support quality and efficiency.
- Contribute to a positive, inclusive, high-performance remote working culture.
Requirements:
- Native or fluent Finnish language skills, spoken and written
- Valid EU passport or EU citizenship is mandatory
- Previous customer service, customer support, or contact centre experience highly advantageous
- Strong communication and interpersonal skills
- Comfortable working remotely with reliable internet and a professional home working environment within Greece
- Proficiency with digital tools, CRM platforms, and standard office software
- Proactive, self-motivated attitude with ability to work independently and manage time effectively in a fast-paced environment
Benefits:
- Competitive Monthly Salary reflective of your skills, experience, and the market standard for Customer Support Services professionals.
- Fully Paid Training Programme
- Comprehensive Health Insurance coverage
- Fully Paid Relocation Package, including return flight, airport transfer, and hotel accommodation
- Monthly Performance Bonus
- 2 Extra Salaries Per Year in the form of a 13th and 14th salary
- Supportive and multicultural remote work environment
- Clear pathways for career progression
- And Much More
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